Customer Relationship Manager

Supertails; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Supertails in Bengaluru is seeking a Customer Relationship/Front Office Manager to handle high-volume customer interactions via calls and live chat, while building strong relationships with key customers and offering tailored pet care product recommendations.

You will stay updated on pet care products, communicate their features effectively, and act as a trusted advisor to improve customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent in any discipline.
• Pet Parent is mandatory.
• 2+ years in a customer-facing key account management role.
• Strong communication and interpersonal skills.

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Manage live chat conversations with prompt, accurate responses.
• Address customer inquiries, complaints, and concerns, escalating as needed.
• Build and maintain strong, long-term relationships with key customers and provide tailored recommendations.

Skills

Strong communication

Interpersonal skills

Empathy

CRM & live chat proficiency

Goal-oriented

Education

Bachelor's degree or equivalent

Tools

CRM tools

Live chat platforms

Job description

Customer Relationship/ Front Office -Pet Relationship Manager

Bangalore (Kalyan Nagar and Indiranagar)

FULLTIME

Key Responsibilities:

1. Customer Interaction & Support:

Handle a high volume of inbound and outbound calls with professionalism and empathy.

Manage live chat conversations, ensuring prompt and accurate responses.

Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management:

Build and maintain strong, long-term relationships with key customers.

Understand individual customer needs and provide tailored recommendations for pet care products/services.

Act as a trusted advisor, offering insights and solutions to improve customer satisfaction. 3. Product Knowledge:

Stay updated on the companys pet care products and services.

Communicate product features, benefits, and proper usage effectively to customers.

Qualifications:

• Education:
• Bachelors degree or equivalent in any discipline;
• Pet Parent- Mandatory
• Experience: 2+ years in a customer-facing key account management role
• Skills:

Strong communication and interpersonal skills.

Empathy and patience in dealing with customers.

Proficiency in CRM tools and live chat platforms.

Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits:

• Passion for pets and pet care.
• Ability to work in a fast-paced environment.
• A problem-solving attitude and attention to detail.