Front Desk Manager

AltF Coworking; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

alt.f coworking in Hyderabad is seeking a Front Desk Manager to be the single point of contact for clients, handle inquiries, and maintain a welcoming, organized reception. You will supervise front desk staff, manage bookings, calls, emails, and routine admin tasks while delivering exceptional customer service and upholding hospitality standards.

The role requires a Bachelor's degree in hospitality, native-level English communication, and at least two years of front desk or related experience,

Qualifications

• Bachelor's degree in hospitality or similar.
• Excellent written and verbal communication in English.
• A minimum of 2 years of experience as a front desk manager or similar.
• Good understanding of procedures and practices in the hospitality industry.
• Strong organisational and time management skills.

Responsibilities

• Be the single point of contact for clients and their queries.
• Define and implement front desk objectives and procedures.
• Tend to guests' complaints and questions with exceptional service.
• Ensure front desk and reception area are clean and organized.
• Supervise staff and front desk activities: bookings, calls, emails.
• Perform administrative duties such as filing and updating records.
• Handle walk-in and telephonic inquiries and maintain visitor records.
• Supervise and administer the Supervisor; monitor housekeeping staff and office boys.
• Manage visitors list and client visits to the space.

Skills

English communication

Organisational skills

Time management

Customer service

Office administration

Education

Bachelor's degree in hospitality or similar

Tools

Excel

Job description

At alt.f coworking, we’ve cultivated a culture that balances freedom with responsibility since our founding in 2016. We believe that great work happens when people have the flexibility to create, explore, and innovate—paired with a deep sense of ownership and accountability. Our dynamic environment empowers individuals and teams to work on their own terms while staying committed to collaboration, excellence, and meaningful impact. At alt.f, you’re not just given space—you’re given the trust and support to do your best work, your way.

Job Description

Job Role :

• The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he/she will be:
  
• Defining and implementing front desk objectives and procedures.
  
• Tending to guests' complaints and questions and providing exceptional customer service.
  
• Ensuring that the front desk and reception area are kept clean and organised.
  
• Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.
  
• Performing administrative duties such as filing and updating records, among others, as needed.
  
• Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
  
• Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
  
• Handling the clients visiting the space and maintaining the visitors’ list.
  

Requirements

Prerequisites for a Front Desk Manager :

• Bachelor's degree in hospitality or similar.
  
• Excellent written and verbal communication skills in English.
  
• A minimum of 2 years of experience as a front desk manager or similar.
  
• Good understanding of procedures and practices in the hospitality industry.
  
• Strong organisational and time management skills
  
• The ability to provide exceptional customer service.
  
• Administer smooth office operations and administration.
  
• Shall be able to understand and resolve client queries within TAT.
  
• Basic Excel knowledge and an aptitude to be trained and be able to use any other software.
  
• Shall have strong interpersonal skills.
  
• The Incumbent must be organised and detail-oriented as a person.
  
• One shall have an outstanding ability to stay calm under pressure.
  
• A person should be highly presentable with good grooming and clothing standards.