Front Office Manager

Daspan House; Jodhpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Daspan House in Jodhpur seeks a Front Office Manager to lead guest services, manage daily OPS, and ensure a warm, personal welcome.

You will handle reservations, channel management, reviews, concierge duties, and collaboration with the front-of-house team; night shifts may be required.

Qualifications

• Experience in guest services or front desk operations is preferred.
• Knowledge of Property Management Systems and reservation platforms is a plus.
• Excellent communication and organizational skills are essential.
• Strong interpersonal and problem-solving abilities with a guest-centric approach.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service.
• Answer telephone enquiries and record reservations into the system.
• Reply to email queries from guests and travel agents in a professional manner.
• Ensure rooms are prepared and the check-in/check-out process is smooth.
• Train front-of-house staff for catering to guests and process adherence.
• Maintain data integrity in the systems and generate daily/monthly reports.
• Build relationships with travel agents, companies, and third-party agents for repeat business.
• Oversee online revenue management and update online rates as per season.
• Manage online reviews across platforms (e.g., Google, TripAdvisor, OTAs).
• Coordinate with accounting for PMS disputes and payments.
• Support concierge services for guest inquiries and local attractions.
• Demonstrate leadership and teamwork at all times.

Skills

Service experience

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Guest focus

Reliability

Tools

Property Management System

Reservation systems

Job description

Job Type

Front Office Manager

Workspace

About the Role

As a Front House Manager with Daspan House, you will be an ambassador for the warm service & hospitality we would like to provide our guests. Your warm, personal attention gives guests a memorable first impression, making them feel welcomed and valued. Your attention to detail in daily OPS, room revenue management, and leading the front-of-house team will be the key descriptors of your job description at Daspan House.

Summary of Responsibilities

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer a professional, friendly greeting and engaging service

Answer all telephone enquiries and record all reservations & bookings into the system.

Replying to email queries from guests & travel agents in a professional manner with no grammatical errors.

Making sure rooms are thoroughly checked before every check-in & check-out.

Making sure the check-in & check-out process at all times is smooth and training the necessary people for the same.

Making sure every data point is recorded in the system.

Building relations with travel agents, companies and third party agents to get repeat business.

Online revenue management through Channel Manager - making sure our online rates are updated as per the season/plan.

Online reviews management for Old Loco & Daspan House. Checking reviews on a daily basis - Zomato, Google Reviews, Tripadvisor, MakeMyTrip, Goibibo, Agoda etc

Aware of all promotional material / special room rates and any events.

Assist guests regarding inquiries about room types, facilities in the hotel, food and beverage menu items in an informative and helpful way.

Assisting as a concierge for tourist attractions and various rental services.

Understand the operations of running the hotel.

Understand the software thoroughly for Daily & Monthly Reports.

Overlooking housekeeping & general cleanliness of all common areas.

Keeping a track of all petty cash vouchers.

Co-ordinating with the accountant for any PMS disputes & payments.

Other duties as assigned

Always setting great examples as a leader & team member.

Qualifications

• Previous service experiences an asset
• Previous Property Management System experience an asset
• Previous Reservation systems experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Work Conditions

• Comfortable being on their feet throughout the day
• Should be comfortable with night shifts