Front Desk Executive

Podar ORT International School (IB); Thane; On-site; INR 279,000 - 424,000; Full time

Job summary

Podar ORT International School (IB) is seeking a courteous Front Desk Executive to be the first point of contact for parents, students, visitors and staff.

You will manage front office operations, handle calls and emails, assist with admissions enquiries, coordinate events, and maintain records with confidentiality.

The role requires a graduate, 3-5 years front desk experience, excellent English, a presentable, customer‑centric approach, and proficiency with MS Office and school ERP systems.

Qualifications

• 3-5 years of front office/reception experience, preferably in a school or service industry.
• Excellent verbal and written communication in English.
• Presentable with a customer-centric approach.
• Strong interpersonal and relationship management skills.
• Basic IT proficiency: MS Office, email handling, school ERP.
• Ability to multitask and stay organized in a dynamic environment.
• Polite, patient, and solution-oriented attitude.

Responsibilities

• Greet and assist parents, students, visitors, and staff with courtesy.
• Manage front office operations including calls, emails, and visitor records.
• Handle admissions enquiries and guide prospective parents.
• Coordinate appointments, meetings, and school events logistics.
• Maintain student records, documentation, and reception registers.
• Support administrative tasks and inter-department communication.
• Ensure adherence to school protocols, safety, and confidentiality.
• Manage courier, dispatch, and basic front desk inventory.
• Perform other general administrative duties as required.

Skills

Communication

Interpersonal skills

Customer focus

MS Office

ERP systems

Multitasking

Polite and patient

Education

Graduate degree

Tools

MS Office

School ERP systems

Job description

The Front Desk Executive serves as the first point of contact for the school, ensuring a welcoming, organized, and professional environment aligned with the ethos of an IB Continuum School.

Key Responsibilities:

• Greet and assist parents, students, visitors, and staff with courtesy and professionalism
• Manage front office operations including calls, emails, and visitor records
• Handle admissions enquiries and guide prospective parents effectively
• Coordinate appointments, meetings, and school events logistics
• Maintain student records, documentation, and reception registers
• Support administrative tasks and communication between departments
• Ensure adherence to school protocols, safety, and confidentiality standards
• Manage courier, dispatch, and basic inventory at the front desk
• Perform all other general administrative duties as an when assigned the school as per need.

Educational Qualification:

• Graduate in any discipline (preferred)

Experience:

• 3-5 years of experience in front office/reception, preferably in a school or service industry
• Excellent verbal and written communication (English mandatory)
• Presentable personality with a customer-centric approach
• Strong interpersonal and relationship management skills
• Basic IT proficiency (MS Office, email handling, school ERP systems)
• Ability to multitask and stay organized in a dynamic environment
• Polite, patient, and solution-oriented attitude

Additional Preferences:

• Prior experience in IB / international school environment is an advantage
• Understanding of parent engagement and school operations

Importantly, we are looking for an candidate who is flexible and adaptable and ready to work in General Administrative activities as and when required by the school.