Front Desk Executive

Jain International Trade Organisation - India; Mumbai; On-site; INR 220,000 - 300,000; Full time

Job summary

A leading organization in real estate is seeking a Site Officer / Front Office Executive in Mumbai to manage front office operations and serve as the first point of contact. Responsibilities include coordinating site visits, supporting the sales team, and ensuring efficient site administration. The ideal candidate should possess strong customer service and communication skills, and be able to handle various administrative tasks effectively. This is a full-time, onsite role suitable for entry-level applicants.

Qualifications

• Entry-level position requiring strong customer service skills.
• Proficient in managing front office operations and visitor coordination.
• Ability to maintain documentation and support administrative tasks.

Responsibilities

• Manage front office operations at the project site.
• Provide basic project information and coordinate site visits.
• Handle customer queries professionally and maintain visitor logs.
• Coordinate with the sales team to ensure effective follow-up of site walk-ins and inquiries.
• Handle incoming calls, emails, and customer queries in a professional and timely manner.
• Support site-level administrative activities including coordination with security, housekeeping, and vendors.
• Assist in organizing site events, broker meets, and promotional activities as required.
• Maintain proper documentation related to site operations, customer interactions, and sales support activities.
• Prepare daily and monthly site reports including walk‑ins, inquiries, visits, and follow‑up status.
• Ensure accurate and timely updating of all walk‑ins, customer details, follow‑ups, and site activities in CRM/ERP systems.
• Coordinate with head office teams for data sharing, reporting, and compliance requirements.

Skills

Customer service

Communication

Coordination

Job description

GARODIA GROUP • Mumbai • Posted in 4 days • Updated in 4 days

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

The Site Officer / Front Office Executive will be responsible for managing front office operations at the project site, serving as the first point of contact for customers, brokers, and visitors. The role includes handling walk-ins, coordinating site visits, supporting the sales team, and ensuring smooth day-to-day site administration.

Responsibilities

• Manage front office operations at the project site, including reception, visitor handling, and site coordination.
• Welcome customers, brokers, and channel partners; provide basic project information and coordinate site visits.
• Maintain visitor logs, walk-in records, and appointment schedules.
• Coordinate with the sales team to ensure effective follow-up of site walk-ins and inquiries.
• Handle incoming calls, emails, and customer queries in a professional and timely manner.
• Support site-level administrative activities including coordination with security, housekeeping, and vendors.
• Assist in organizing site events, broker meets, and promotional activities as required.
• Maintain proper documentation related to site operations, customer interactions, and sales support activities.
• Prepare daily and monthly site reports including walk‑ins, inquiries, visits, and follow‑up status.
• Ensure accurate and timely updating of all walk‑ins, customer details, follow‑ups, and site activities in CRM/ERP systems.
• Coordinate with head office teams for data sharing, reporting, and compliance requirements.