Front Desk & Client Relations Executive

LeadWinner; Hyderabad; On-site; INR 350,000 - 450,000; Full time

Job summary

Coworkerzone Hyderabad is seeking a confident, energetic Front Desk & Client Relations Executive. Fresher candidates are encouraged to apply.

You will welcome visitors, understand workspace needs, conduct professional tours, and explain Coworkerzone solutions to convert enquiries into memberships. You will travel between Coworkerzone locations to show options, handle client enquiries across calls, walks-in, and online channels, and follow up with prospects to build relationships and drive

Qualifications

• Excellent verbal communication and presentation abilities.
• Strong customer service orientation with a friendly, professional demeanor.
• Ability to understand client requirements and maintain records.
• Willingness to travel to different Coworkerzone locations.
• Good organizational and time-management skills.

Responsibilities

• Front Desk & Visitor Management: greet visitors, manage enquiries, and maintain a professional reception area.
• Client Enquiry Handling: collect details, understand requirements, and schedule site visits.
• Coworking Space Tours: explain workspace options and benefits, answer basic questions.
• Client Follow-up & Lead Management: maintain lead status and coordinate with senior team.
• Multi-Location Visits: travel between locations and present options.
• Sales & Business Development Support: assist in converting enquiries into memberships.

Skills

Verbal communication

Customer service

Interpersonal skills

Travel ready

Lead follow-up

Organizational skills

Education

Any Graduate / MBA / BBA / B.Com / equivalent

Tools

MS Excel

MS Office

Job description

Coworkerzone is looking for a confident, energetic, and well-spoken Fresher to join our team as a Front Desk & Client Relations Executive.

The role will be responsible for welcoming visitors and prospective clients, understanding their workspace requirements, conducting professional tours of the coworking facility, explaining our workspace solutions and services, and regularly following up with prospective clients to convert enquiries into memberships.

The candidate will also be required to travel to different Coworkerzone locations to conduct site visits and show suitable workspace options to prospective clients. This position is ideal for a fresher who enjoys interacting with people, is confident in communication, and wants to build a career in client relations, sales, and business development.

Key Responsibilities

1. Front Desk & Visitor Management

• Welcome and professionally greet all visitors, clients, and guests.
• Understand the purpose of the visitor's visit and direct them appropriately.
• Maintain a professional and friendly reception area.
• Handle incoming calls and basic client enquiries.
• Maintain visitor and enquiry records.
• Coordinate with the internal team regarding scheduled client meetings and visits.
• Ensure every visitor receives a positive experience at Coworkerzone.

2. Client Enquiry Handling

• Attend enquiries received through calls, walk-ins, website, social media, and other channels.
• Understand the client's requirements, including:
• Number of seats required
• Private cabin requirements
• Dedicated desk requirements
• Meeting room requirements
• Office duration
• Location preference
• Budget and other requirements
• Provide basic information about Coworkerzone's available workspace solutions.
• Collect and maintain accurate client enquiry details.
• Schedule site visits for prospective clients.

3. Coworking Space Tours

• Conduct professional tours of Coworkerzone facilities for prospective clients.
• Explain the available workspaces, cabins, meeting rooms, common areas, amenities, facilities, and services.
• Clearly explain the benefits and features of different workspace options.
• Understand the client's requirements and recommend the most suitable workspace.
• Answer basic questions raised by visitors regarding facilities, pricing, availability, and membership options.
• Coordinate with the Centre Manager/Sales Team whenever detailed commercial discussions are required.
• Ensure the client has a clear understanding of the Coworkerzone experience and available options.

4. Client Follow-up & Lead Management

• Regularly call prospective clients after their visit or enquiry.
• Follow up with clients regarding their decision and requirements.
• Maintain proper records of all follow-up calls and discussions.
• Update the status of each lead in the company's CRM/lead tracker.
• Identify clients who are ready to proceed and coordinate with the senior team for further discussions.
• Follow up with clients who require additional information or time to make a decision.
• Maintain regular communication with prospective clients without being overly aggressive.
• Ensure no enquiry or prospective client is left without appropriate follow-up.

5. Multi-Location Client Visits

• Visit different Coworkerzone locations as required to conduct client site visits.
• Coordinate with respective centre teams before visiting a location.
• Understand the facilities and workspace options available at each Coworkerzone location.
• Show clients suitable workspace options based on their requirements.
• Travel within the city/local area for client meetings and site visits.
• Maintain a professional appearance and behaviour while representing Coworkerzone at different locations.

6. Sales & Business Development Support

• Assist the Sales/Management Team in converting enquiries into memberships.
• Maintain a database of prospective clients.
• Identify potential opportunities from enquiries and walk-in visitors.
• Assist in preparing basic proposals and quotations under the guidance of the senior team.
• Coordinate client meetings and follow-up discussions.
• Maintain accurate lead status and conversion records.
• Support promotional activities and local business development initiatives when required.

Required Skills

• Excellent verbal communication skills.
• Strong ability to explain products/services clearly and confidently.
• Pleasant and professional personality.
• Good listening and interpersonal skills.
• Confidence in speaking with new people.
• Ability to understand client requirements.
• Good follow-up and persuasion skills.
• Basic knowledge of MS Excel and MS Office.
• Ability to maintain lead/enquiry records.
• Willingness to travel to different Coworkerzone locations.
• Good organizational and time-management skills.

Preferred Candidate Profile

The ideal candidate should be:

• Confident, presentable, and well-spoken.
• Friendly and approachable.
• Comfortable speaking with business owners, professionals, employees, and visitors.
• Good at explaining and presenting information.
• Comfortable making follow-up calls.
• Positive, energetic, and proactive.
• Willing to travel locally for client site visits.
• Target-oriented and interested in learning sales and client management.
• Professional in appearance, behaviour, and communication.
• A quick learner with a strong willingness to grow.

Qualification

Any Graduate / MBA / BBA / B.Com / equivalent qualification.

Freshers are encouraged to apply.