Friss India – City Manager (3-7 yrs)

Friss India; Ahmedabad District; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary + performance-based

Equal opportunity employer

Job summary

Friss India is seeking a City Manager to oversee operations in Ahmedabad and Bangalore. You will lead a local team across sales, operations, and support, drive partnerships, optimize supply chains, and boost revenue while ensuring top-notch customer experience.

The role requires a self-starter with 3+ years in eCommerce or marketplace management, strong negotiation and leadership skills, and a data-driven mindset to grow the business in a fast-paced startup environment.

Qualifications

• 3+ years of experience in eCommerce, operations, sales, or marketplace management.
• Strong business acumen with a proven track record of driving growth.
• Excellent negotiation, leadership, and problem-solving skills.
• Data-driven mindset with proficiency in analytics tools.
• Ability to work independently in a fast-paced startup environment.

Responsibilities

• Develop and execute strategies to increase marketplace adoption.
• Drive sales, customer acquisition, and retention in the assigned city.
• Monitor KPIs (GMV, order volume, customer satisfaction) and implement corrective actions.
• Onboard, train, and manage local sellers, suppliers, and logistics partners.
• Ensure high service levels, inventory availability, and competitive pricing.
• Lead a local team and coordinate with HQ teams to align city goals.

Skills

eCommerce

Operations

Sales

Marketplace management

Leadership

Negotiation

Analytics

Data-driven mindset

Independent work

Job description

About Friss India

Friss India is a fast-growing eCommerce marketplace operating in both B2B and B2C segments. We are committed to revolutionizing the digital commerce space by delivering seamless buying and selling experiences. As we expand our footprint, we are seeking dynamic and results-driven City Managers to lead operations in Ahmedabad & Bangalore.

Job Summary

We are looking for a self-starter with a proven track record in operations, sales, or marketplace management to oversee and drive business growth in the assigned city. The City Manager will be responsible for managing local partnerships, supply chain efficiency, vendor relations, customer experience, and revenue growth while ensuring operational excellence.

Key Responsibilities

Business Growth & Revenue Management

• Develop and execute strategies to increase marketplace adoption (both buyers & sellers).
• Drive sales, customer acquisition, and retention in the assigned city.
• Monitor KPIs (GMV, order volume, customer satisfaction) and implement corrective actions.

Vendor & Partner Management

• Onboard, train, and manage local sellers, suppliers, and logistics partners.
• Ensure high service levels, inventory availability, and competitive pricing.

Supply Chain & Operations

• Optimize last-mile delivery, reduce fulfillment costs, and improve turnaround time.
• Resolve operational bottlenecks and ensure smooth order processing.

Customer Experience & Market Expansion

• Address customer grievances and maintain high service standards.
• Identify new business opportunities and untapped markets within the city.

Team Leadership & Stakeholder Coordination

• Lead a local team (sales, operations, support) and ensure productivity.
• Collaborate with HQ teams (marketing, tech, finance) to align city-level goals.

Desired Skills & Qualifications

• 3+ years of experience in eCommerce, operations, sales, or marketplace management.
• Strong business acumen with a proven track record of driving growth.
• Excellent negotiation, leadership, and problem-solving skills.
• Data-driven mindset with proficiency in analytics tools.
• Ability to work independently in a fast-paced startup environment.

Why Join Friss India

• Opportunity to lead and scale operations in a high-growth startup.
• Competitive salary + performance-based incentives.
• Work with a passionate team in the evolving eCommerce industry.

Friss India is an equal-opportunity employer. We welcome candidates from diverse backgrounds!