French Speaking - Technical Support Analyst - Student Position

transcosmos inc.; India; On-site; INR 276,000 - 413,000; Part time

Benefits offered by this job

Flexible hours

International environment

Competitive student salary

Training programs

Job summary

transcosmos inc. in India is seeking a French-speaking Student Technical Support Analyst to join our team. You will be the first contact for customers, resolving inquiries and ensuring a positive journey across channels.

The role offers flexible hours to fit university schedules, valuable international experience, and a pathway to future full-time opportunities within a supportive team. Training and onboarding are provided.

Qualifications

• Active student status.
• Advanced French language skills (C1 level or higher).
• Communicative English language skills (B2 level or higher).
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and positive attitude.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries via multiple platforms in French.
• Provide accurate information and support regarding products and services.
• Handle customer requests, complaints, and follow-up activities professionally.
• Document customer interactions in internal systems.
• Collaborate with internal teams to resolve customer issues efficiently.

Skills

French (C1+)

English (B2+)

Strong communication

Problem solving

Customer focus

Attention to detail

Organizational skills

Teamwork/Independence

Job description

Job Description:

About the Role

Are you a student looking to gain valuable customer service experience in an international environment? We are looking for a French-speaking Student Technical Support Analyst to join our team and help deliver an excellent customer experience.

In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer journey through various communication channels.

What Youll Do

• Respond to customer inquiries via multiples platfroms in French.
• Provide accurate information and support regarding products and services.
• Handle customer requests, complaints, and follow-up activities professionally.
• Document customer interactions in internal systems.
• Collaborate with internal teams to resolve customer issues efficiently.

• Active student status.
• Advanced French language skills (C1 level or higher).
• Communicative English language skills (B2 level or higher).
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and positive attitude.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

What We Offer

• Flexible working hours that fit your university schedule.
• Valuable professional experience in an international environment.
• Competitive student salary.
• Supportive and friendly team atmosphere.
• Training and onboarding programs.
• Opportunities for professional growth and future full-time career options.