Student Position - English - Speaking Technical Support Analyst

transcosmos inc.; India; Presencial; INR 778 000 - 1 297 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid training

Modern office

Multicultural team

Growth opportunities

Resumo da oferta

transcosmos inc. is seeking a Technical Support Analyst to turn tech support into meaningful assistance. You will be the go-to expert for users of cutting-edge energy tech, handling inquiries by phone and email, guiding product usage, and ensuring a confident customer experience.

This student contract role offers on-site work in Hungary with training and a collaborative team. Ideal candidates are English-fluent, actively studying, and comfortable with modern tech and apps.

Qualificações

• Fluency in English (C1) required.
• Active student status and ongoing studies.

Responsabilidades

• Respond to customer inquiries via phone and email with professionalism and clarity.
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more.
• Guide customers through product features and best practices.
• Escalate technical issues following structured processes.
• Own the customer journey from first contact to final resolution.
• Log all interactions accurately and ensure compliance with privacy and security standards.
• Collaborate with your team to deliver exceptional support.

Conhecimentos

English (C1)

Descrição da oferta de emprego

Job Description:

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Jointranscosmos Europeand support a game-changing brand in the world ofportable power and sustainable technology. These arent ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As aTechnical Support Analystyoull be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

Technical details about the position:

Working hours: at least 20 hours / week, between the opening hours, which is the following: 08:30 - 17:00 from Monday to Friday.

Type: student contract

Location:
-Debrecen, Vezér strt. 39. (Tudáspark), Hungary (fully on-site)
or
- Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary) (fully on-site)

What you’ll be doing:

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

What you bring:

• Fluency inEnglish (C1)
• Active student status and ongoing studies
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

You’ll thrive if you are:

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

What we offer:

• Work with a pioneering brand in thegreen tech and portable power space
• Paid training to equip you with everything you need
• A stable role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment