English Speaking - Technical Support Analyst - Student Position

transcosmos inc.; India; Presencial; INR 120 000 - 180 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

International environment

Competitive student salary

Training and onboarding programs

Growth opportunities

Resumo da oferta

transcosmos inc. is seeking an English-speaking Student Technical Support Analyst to gain valuable customer service experience in an international environment.

You will be the first point of contact for customers, helping resolve inquiries and ensuring a positive journey through various channels. The role requires active student status and strong English communication, with an emphasis on teamwork, organization, and a customer-focused mindset.

Qualificações

• Active student status.
• Advanced English language skills (C1 level or higher).
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and positive attitude.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Respond to customer inquiries via multiple platforms in English.
• Provide accurate information and support regarding products and services.
• Handle customer requests, complaints, and follow-up activities professionally.
• Document customer interactions in internal systems.
• Collaborate with internal teams to resolve customer issues efficiently.

Conhecimentos

Advanced English

Communication

Problem solving

Customer focus

Organizational skills

Teamwork

Independent work

Formação académica

Active student status

Descrição da oferta de emprego

Job Description:

About the Role

Are you a student looking to gain valuable customer service experience in an international environment? We are looking for a English-speaking Student Technical Support Analyst to join our team and help deliver an excellent customer experience.

In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer journey through various communication channels.

What Youll Do

• Respond to customer inquiries via multiples platfroms in English.
• Provide accurate information and support regarding products and services.
• Handle customer requests, complaints, and follow-up activities professionally.
• Document customer interactions in internal systems.
• Collaborate with internal teams to resolve customer issues efficiently.

• Active student status.
• Advanced English language skills (C1 level or higher).
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and positive attitude.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

What We Offer

• Flexible working hours that fit your university schedule.
• Valuable professional experience in an international environment.
• Competitive student salary.
• Supportive and friendly team atmosphere.
• Training and onboarding programs.
• Opportunities for professional growth and future full-time career options.