French Expert

Portway Solutions India Private Limited; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Portway Solutions India Private Limited seeks a Dispatcher to coordinate daily trucking operations, acting as the primary contact for drivers and customers. You will monitor the workday, resolve issues quickly, and keep accurate records, including cross-border manifests and TMS updates.

Responsibilities include maintaining KPIs, ensuring safety regulatory compliance, and driving process improvements to boost productivity and accuracy.

Qualifications

• Experience coordinating logistics and dispatch operations.
• Strong communication with drivers and customers.
• Proactive problem solving and incident handling.

Responsibilities

• Adopt a continuous improvement approach to optimize processes, productivity, and accuracy.
• Ensure operations comply with safety standards and regulations, proposing improvements where appropriate.
• Take ownership of relevant KPIs.
• Monitor daily operations, manage unexpected situations, resolve issues, and act as first point of contact.
• Answer incoming calls and assist drivers/customers as required.
• Complete ACI/ACE manifests as required.
• Coordinate breakdowns with Breakdown Center for efficient resolution.
• Update Excel sheets and A1 (TMS) progress; fill out forms.
• Send updates and participate in morning hand-offs with the next dispatcher.

Skills

Logistics coordination

Driver & customer communication

Problem solving

Excel proficiency

Tools

Excel (A1/TMS)

Job description

The Dispatcher keeps daily trucking operations running smoothly. You act as the first point of contact for drivers and customers, monitor the workday, resolve issues and breakdowns quickly, and keep all records accurate. You also complete cross-border manifests (ACI/ACE), update the A1 TMS and Excel sheets, verify driver attendance, and hand off to the next dispatcher in morning meetings. Alongside this, you own relevant KPIs, ensure safety and regulatory compliance, and continuously look for ways to improve processes, productivity, and accuracy.

Responsibilities

• Adopt a continuous improvement approach to identify and implement opportunities aimed at optimizing processes, productivity, operational accuracy.
• Ensure operations comply with applicable safety standards and regulations, while proposing improvements where appropriate.
• Take ownership of relevant KPIs.
• Proactively monitor the development of daily operations, manage unexpected situations, resolve issues, and act as the first point of contact to quickly address operational concerns.
• Answer incoming phone calls and assist drivers / customers as is required.
• Complete ACI / ACE manifests as required.
• Coordinate breakdowns with the Breakdown Center for efficient resolution.
• Update Excel sheets as needed, fill out various forms and update A1 (TMS) based on the progress of the workday.
• Send the updates & participate in morning meetings with the next dispatcher.