Freight Forwarding Executive

JobItUs; Chennai District; On-site; INR 550,000 - 900,000; Full time

Job summary

JobItUs is seeking a detail-oriented Freight Forwarding Executive to plan, coordinate, and execute end-to-end international and domestic freight movements (Air, Ocean, and Land). You will build strong relationships with carriers, customs brokers, and clients to ensure timely, cost-efficient shipments.

The role requires 2–4 years of hands-on freight forwarding experience, knowledge of Incoterms (2020), and proficiency with CargoWise or Magaya and MS Office.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 2–4 years of hands-on experience in freight forwarding, shipping, or logistics operations.
• Deep understanding of import/export procedures, Incoterms (2020), and shipping documentation.
• Experience with freight management software (CargoWise, Magaya, or proprietary ERPs) and MS Office, especially Excel.
• Strong negotiation, problem-solving, and communication skills with exceptional attention to detail.

Responsibilities

• Manage daily freight forwarding operations for Import/Export shipments via Ocean, Air, and Road.
• Coordinate with shipping lines, airlines, co-loaders, transporters, overseas agents, and customs brokers to ensure seamless cargo movement.
• Book cargo space and track shipments from origin to final destination, providing real-time updates to clients and internal teams.
• Proactively resolve operational issues, route disruptions, or cargo delays.

Skills

Negotiation

Problem-solving

Communication

Attention to detail

Logistics coordination

Education

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field

Tools

CargoWise

Magaya

MS Excel

Job description

Job Summary

We are seeking a detail-oriented and proactive Freight Forwarding Executive to join our logistics team. In this role, you will be responsible for planning, coordinating, and executing end-to-end international and domestic freight movements (Air, Ocean, and Land). The ideal candidate will build strong relationships with carriers, customs brokers, and clients to ensure timely, cost-effective, and fully compliant shipments.

Key Responsibilities

Operations & Coordination

• Manage daily freight forwarding operations for Import/Export shipments via Ocean, Air, and Road.
• Coordinate with shipping lines, airlines, co-loaders, transporters, overseas agents, and customs brokers to ensure seamless cargo movement.
• Book cargo space and track shipments from origin to final destination, providing real-time updates to clients and internal teams.
• Proactively resolve operational issues, route disruptions, or cargo delays.

Documentation & Compliance

• Prepare, verify, and process all required shipping documentation, including Bills of Lading (B/L), Air Waybills (AWB), Commercial Invoices, Packing Lists, Certificates of Origin, and Customs Declarations.
• Ensure strict adherence to international trade regulations, Incoterms, local customs laws, and safety guidelines.

Customer Service & Account Management

• Act as a primary point of contact for clients, handling shipping inquiries, status updates, and booking requests.
• Address and resolve customer complaints, cargo damage claims, or billing discrepancies professionally and promptly.

Pricing & Cost Management

• Negotiate competitive freight rates and local charges with carriers and service providers.
• Prepare accurate rate quotes for existing clients and the internal sales team.
• Verify vendor invoices against agreed rates and oversee accurate job costing and client billing.

Qualifications & Skills

• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Experience: 2-4 years of hands-on experience in freight forwarding, shipping, or logistics operations.
• Technical Knowledge: Deep understanding of import/export procedures, customs clearance, Incoterms (2020), and shipping documentation.
• Software Proficiency: Experience with freight management software (e.g., CargoWise, Magaya, or proprietary ERPs) and MS Office (especially Excel).
• Core Competencies: Strong negotiation, problem-solving, and communication skills with exceptional attention to detail.