Fraud Ops Specialist

Citigroup Inc.; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Citigroup Inc. is seeking an entry level Fraud Ops Specialist responsible for completing thorough risk assessments when reviewing account activity while delivering exceptional customer service.

The role involves performing complex fraud investigations, responding to customer requests, and identifying potential fraud in unique situations to protect clients and Citi’s reputation. Rotational shifts are required.

Qualifications

• 2-4 years relevant experience.
• 1-2 years in a related role.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Willingness to work in Rotational Shifts.

Responsibilities

• Perform complex fraud investigations with minimal supervision.
• Respond to complex customer requests that may not be covered by established procedures.
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations.
• Resolve highly complex issues directly with client, or third parties.
• Drive organizational change through innovation and process improvement, eliminating friction points for team.
• Monitor process workflow, quality, and recommend new options to enhance productivity as required.
• Appropriately assess risk when business decisions are made, safeguarding Citigroup, its clients and assets, by adhering to policies and regulations.

Skills

Fraud prevention

Attention to detail

Communication

Education

Bachelor's Degree

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willingness to work in Rotational Shifts

Education

• Bachelors' Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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