Fraud Ops Specialist

Citi; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Citi in Pune is seeking an entry-level Fraud Ops Specialist to perform risk assessments during account activity reviews while delivering excellent customer service. Early fraud detection helps minimize financial impact and protect client accounts and identities.

Responsibilities include conducting investigations, responding to complex requests, identifying potential fraud, and resolving issues with clients or third parties. The role emphasizes risk awareness and process improvement.

Qualifications

• 2-4 years relevant experience.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Clear and concise written and verbal communication.
• Unbiased in a diverse working environment.
• Willingness to work in Rotational Shifts.

Responsibilities

• Perform complex fraud investigations with minimal supervision.
• Respond to complex customer requests that may not be covered by established procedures.
• Identify potential fraud by assessing previous experiences and evaluating options.
• Resolve highly complex issues directly with client or third parties.
• Drive change through innovation and process improvement.
• Monitor workflow, quality, and productivity improvements.
• Assess risk in business decisions and safeguard Citi’s reputation and assets; escalate and report issues with transparency.

Skills

Attention to detail

Verbal communication

Written communication

Bias-free mindset

Rotational shifts

Customer service

Education

Bachelors' Degree

Job description

• Bachelors' Degree

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 2-4 years relevant experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willingness to work in Rotational Shifts

Education

• Bachelors' Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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