Fraud Ops Specialist

Citi; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

Citi is seeking an entry-level Fraud Ops Specialist in Chennai to conduct risk assessments during account activity reviews and provide exceptional customer service. The role focuses on early fraud detection to minimize financial impact and protect client accounts and identities.

Applicants typically hold a Bachelor's degree and have 2–4 years of relevant experience with 1–2 years in a related role, plus ability to handle inbound/outbound calls and work shift rotations.

Qualifications

• Bachelor's degree required.
• 2–4 years relevant fraud experience.
• 1–2 years in related role.
• Ability to handle both inbound and outbound client calls.
• Strong data interpretation and attention to detail.
• Excellent written and verbal communication.
• Willingness to work in rotational shifts.

Responsibilities

• Perform complex fraud investigations with minimal supervision.
• Respond to complex customer requests not covered by procedures.
• Identify potential fraud by assessing past experiences.
• Resolve highly complex issues with clients or third parties.
• Drive process improvements to reduce friction.
• Monitor workflow quality and propose productivity improvements.
• Assess risk in business decisions in line with policies and regulations.

Skills

Attention to detail

Data interpretation

Written and verbal communication

Unbiased in diverse environment

Rotational shifts

Education

Bachelor's degree

Job description

Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

• Bachelors' Degree

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willingness to work in Rotational Shifts

Education

• Bachelors' Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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