Fraud ops Analyst - Chennai

Citigroup Inc.; Chennai; On-site; INR 650,000 - 900,000; Full time

Job summary

Citigroup Inc. is seeking an entry level Fraud Ops Analyst to support the Fraud Operations team in applying risk policies and controls to minimize fraud losses and protect Citi's assets.

The role involves forecasting, data analysis, documenting findings, and escalating control issues with transparency. Requires 5+ years relevant experience, knowledge of fraud processes, and willingness to work in rotational shifts.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least 5 years of relevant fraud experience.
• Knowledge of investigation and fraud claims processes.
• Experience with trend analysis and early fraud detection.
• Extensive knowledge of transactional processing platforms.
• Proficient in MS Office and Access.
• Strong written and verbal communication.
• Willing to work in rotational shifts.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, within guidelines and under general supervision.
• Develop and maintain knowledge of business/industry standards and practices.
• Understand how the team interacts with others to meet objectives.
• Identify data inconsistencies and communicate findings clearly.
• Impact the business by delivering high quality tasks/services.
• Assess risk in business decisions, ensure compliance with laws and Citigroup policy.

Skills

Fraud investigations

Trend analysis

Early fraud detection

Data analysis

Written/Verbal communication

Rotational shifts

Microsoft Office

Access

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• at least 5yrs Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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