Fraud Ops Manager - C12 - PUNE

Citi; Pune District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Citi is seeking an experienced Fraud Ops Manager in Pune to lead a team responsible for developing and implementing fraud management policies and procedures. The role focuses on minimizing fraud losses through risk/reward decision making and timely, client-focused support.

You will collaborate with the Operations - Services team to drive change and compliance. The ideal candidate has 5-8 years in fraud operations, strong statistical modeling skills, and the ability to manage projects, teams, and

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5-8 years of experience in fraud operations or related role.
• Experience applying advanced statistical models.
• Ability to persuade and influence stakeholders and negotiate with third parties.
• Strong written and verbal communication; unbiased in diverse environments.

Responsibilities

• Analyze fraud trends and conduct investigations to identify patterns and losses.
• Lead department projects including data sampling, modeling, validation and implementation.
• Manage a team, budget, and planning across fraud operations.
• Lead modeling and analytical projects through completion.
• Assess subordinates' performance and support career development and hiring decisions.
• Ensure compliance with policies and regulatory requirements in all decisions.

Skills

Statistical modeling

Analytical skills

Stakeholder management

Communication

Project management (PMP/SCRUM)

Education

Bachelor's degree

Job description

The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Assist the team leader in execution / functioning of the day-to-day business requirements. Be sensitive to client requests, timely turn around and help/facilitate in providing the functional support.

Responsibilities:

• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
• Manage a team, projects, activities, budget and planning
• Lead modeling and analytical projects through completion
• Evaluate subordinates' performance and make recommendations for pay increases, hiring and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation / maintaining of procedures
• Assist to ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Assist in stake-holder management by supporting in activities related to businesses' periodical reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a related role
• Experience in applying and developing advanced statistical models
• Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Experience in PMP / SCRUM master's will be an added advantage
• Flexible for US/NAM shift timings including weekend working.
• Work from office and onsite presence necessary on an ongoing basis per business requirements

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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