Fraud ops Analyst - Chennai

Citigroup Inc.; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Citigroup Inc. is seeking a Fraud Ops Analyst to support risk policy and controls, aiming to minimize fraud impact and losses. The role collaborates with the Fraud Operations team to ensure appropriate risk/reward decisions are made using established methodologies.

The position emphasizes working within guidelines, developing knowledge of industry standards, and contributing to cross-functional processes while maintaining data integrity and compliance.”

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of relevant experience in fraud operations.
• Experience in fraud investigations and claims process.
• Experience in trend analysis and early fraud detection.
• Willing to work in rotational shifts.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate understanding of how the team interacts with others to accomplish objectives.
• Identify inconsistencies in data or results and exchange information clearly.
• Impact the business through high-quality tasks and services.
• Assess risk when decisions are made, safeguarding Citi and assets by ensuring compliance and ethical conduct, and escalating issues.

Skills

Fraud analysis

Investigation experience

Data trend analysis

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• at least 5yrs Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

Fraud Prevention.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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