Fraud Operations Senior Manager

Citi; Pune District; On-site; INR 400,000 - 650,000; Full time

Job summary

Citi is seeking a Fraud Operations Senior Manager to lead a team focused on fraud loss prevention and policy execution. You will supervise risk-based decision making, ensure effective detection strategies, and drive accountability across the unit, collaborating with Operations - Services.

Strong leadership, analytics, and communication are essential in this role. Responsibilities include portfolio management, performance evaluation, budgeting, and adherence to Citi policies while safeguarding

Qualifications

• 9 to 18 years of experience in a related role.
• Basic knowledge of the industry required.
• Proven success in a similar position.
• Demonstrated ability to persuade and influence others.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio.
• Monitor and optimize fraud loss management and risk-adjusted decision making.
• Evaluate subordinates' performance and recommend HR actions.
• Provide evaluative judgment based on information analysis in complex situations.
• Oversee budgeting, resource planning and delivery of end results.

Skills

Persuasion

Communication

Written & Verbal

Diversity & Inclusion

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 9 to 18 years of experience in a related role
• Basic knowledge of the industry required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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