Fraud Operations Senior Manager

Citigroup Inc.; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Citigroup Inc. in India seeks a Fraud Ops Senior Manager to lead teams responsible for fraud policy execution and risk-aware decisioning to minimize losses.

This role collaborates with the Operations - Services group to align strategies with portfolio objectives and regulatory expectations. You will drive performance management, monitor detection strategies, and ensure adherence to internal policies and external regulations while developing talent and managing budgets.

Qualifications

• 9 to 18 years of experience in a related role.
• Basic knowledge of the industry required.
• Proven success in a similar position.
• Demonstrated ability to persuade and influence others.
• Clear and concise written and verbal communication.
• Ability to remain unbiased in a diverse environment.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio.
• Manage fraud losses and ensure the team supports the portfolio with risk/reward balance.
• Monitor execution of objectives and goals for the fraud area and mitigate losses.
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other actions.
• Provide evaluative judgment based on information analysis in complex situations.
• Direct area delivery and budget management and conduct resource planning.
• Ensure procedures are followed and contribute to standards and change initiatives.
• Assess risk in business decisions and escalate control issues with transparency.

Skills

Fraud management

Team leadership

Risk assessment

Policy implementation

Communication

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 9 to 18 years of experience in a related role
• Basic knowledge of the industry required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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