Fraud Risk Analyst

U.S. Bancorp India; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

U.S. Bancorp India is seeking a Fraud Risk Analyst in Chennai to protect customers and the bank by identifying, investigating, and resolving suspected fraud activity.

You will review transactions, claims, and supporting docs; make risk-based decisions; and collaborate with internal teams in a fast-paced environment. Role requires 4 years of experience, strong analytical skills and a commitment to exceptional customer service.

Qualifications

• Fraud alerts, customer transactions and account activity are reviewed to identify potential fraud.
• Investigate suspected fraud by gathering and documenting information from internal systems, customers and third parties.
• Make timely decisions to approve, deny, elevate or resolve fraud cases according to procedures and risk criteria.
• Monitor accounts for suspicious activity and take action to prevent or minimize losses.
• Document findings and case outcomes in designated systems.

Responsibilities

• Review and analyze fraud alerts, customer transactions, and account activity to identify potential fraudulent activity.
• Investigate suspected fraud cases by gathering, validating, and documenting information from internal systems, customers, and third-party sources.
• Make timely decisions to approve, deny, elevate, or resolve fraud cases based on established procedures and risk criteria.
• Monitor accounts for suspicious activity and take appropriate action to prevent or minimize customer and bank losses.
• Contact customers and business partners as needed to verify transactions, confirm fraud concerns, and provide case updates.
• Accurately document investigative findings, account actions, and case outcomes in designated systems of record.
• Process fraud‑related account maintenance, including restrictions, closures, credits, recoveries, and other remediation activities.
• Identify fraud trends, emerging risks, and unusual activity patterns and upscale concerns to leadership when appropriate.
• Collaborate with internal business partners, operational teams, and support groups to resolve complex fraud situations and customer issues.
• Ensure compliance with bank policies, operating procedures, regulatory requirements, and fraud risk management standards.
• Maintain required service levels, quality standards, productivity goals, and case handling expectations.
• Respond to customer inquiries, complaints, and escalations with professionalism while delivering a positive customer experience.
• Participate in audits, quality reviews, and control activities by providing accurate documentation and supporting evidence.
• Support process improvement initiatives by identifying opportunities to enhance operational efficiency, risk controls, and fraud detection effectiveness.
• Complete required training and remain current on fraud schemes, industry trends, regulatory changes, and evolving fraud prevention practices.

Skills

Fraud Detection

Investigation & Risk Management

Customer Authentication & Verification

KYC Compliance & Due Diligence

Scam Identification & Resolution

Documentation Review & Case Analysis

Customer Service Excellence

Written & Verbal Communication

Critical Thinking

Analytical Problem-Solving

Risk Identification & Escalation

Attention to Detail

Cross-Functional Collaboration

Independent Work & Accountability

Education

Job description

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Fraud Risk Analyst is responsible for protecting customers and the bank by identifying, investigating, and resolving suspected fraud activity while minimizing financial losses and customer impact. This role reviews transactions, customer claims, account activity, and supporting documentation to make informed fraud decisions in accordance with established policies and procedures. The Fraud Agent performs customer authentication and verification, evaluates risk indicators, and takes appropriate action to prevent, mitigate, or resolve fraudulent activity. They maintain accurate case documentation, identify emerging fraud trends, and upscale potential risks or complex situations as needed. The role partners with customers, business partners, and internal support teams to deliver effective fraud resolutions while ensuring compliance with regulatory and operational requirements. Success in this position requires strong analytical skills, attention to detail, sound judgment, and a commitment to delivering exceptional customer service in a fast-paced environment.

Skills: Must to have: Fraud Detection, Investigation & Risk Management; Customer Authentication, Verification & Fraud Prevention; Know Your Customer (KYC) Compliance & Due Diligence; Scam Identification, Customer Education & Resolution; Customer Documentation Review, Research & Case Analysis; Customer Service Excellence & Quality Assurance; Written, Verbal & Interpersonal Communication

Good to have: Critical Thinking, Analytical Problem-Solving & Decision-Making; Risk Identification, Escalation & Loss Prevention; Complex Account Review, Maintenance & Resolution; Attention to Detail, Documentation Accuracy & Case Management; Cross-Functional Collaboration & Team Partnership; Independent Work Execution, Accountability & Time Management; Transaction Monitoring & Fraud Pattern Recognition; Investigation Documentation & Regulatory Compliance; Adaptability, Learning Agility & Change Readiness; Prioritization, Organization & Workload Management; Professional Judgment & Customer Impact Assessment

Competencies: Must to have: Critical Thinking and Decision-Making; Risk Identification and Escalation; Complex Account Condition Management; Attention to Detail and Documentation Accuracy; Cross-Functional Collaboration and Communication

Good to have: Fraud & Risk Management; Customer Authentication and verification; Customer KYC Requirements; Scam Awareness & resolution; Customer Document Accuracy & Research; Customer Service & Quality Assurance; Written and Verbal Communication; Independent Execution and Accountability

Roles & Responsibilities:

• Review and analyze fraud alerts, customer transactions, and account activity to identify potential fraudulent activity.
• Investigate suspected fraud cases by gathering, validating, and documenting information from internal systems, customers, and third-party sources.
• Make timely decisions to approve, deny, elevate, or resolve fraud cases based on established procedures and risk criteria.
• Monitor accounts for suspicious activity and take appropriate action to prevent or minimize customer and bank losses.
• Contact customers and business partners as needed to verify transactions, confirm fraud concerns, and provide case updates.
• Accurately document investigative findings, account actions, and case outcomes in designated systems of record.
• Process fraud‑related account maintenance, including restrictions, closures, credits, recoveries, and other remediation activities.
• Identify fraud trends, emerging risks, and unusual activity patterns and upscale concerns to leadership when appropriate.
• Collaborate with internal business partners, operational teams, and support groups to resolve complex fraud situations and customer issues.
• Ensure compliance with bank policies, operating procedures, regulatory requirements, and fraud risk management standards.
• Maintain required service levels, quality standards, productivity goals, and case handling expectations.
• Respond to customer inquiries, complaints, and escalations with professionalism while delivering a positive customer experience.
• Participate in audits, quality reviews, and control activities by providing accurate documentation and supporting evidence.
• Support process improvement initiatives by identifying opportunities to enhance operational efficiency, risk controls, and fraud detection effectiveness.
• Complete required training and remain current on fraud schemes, industry trends, regulatory changes, and evolving fraud prevention practices.

Location

Chennai.

Experience

4 Years

Location expectations

This role requires working from a U.S. Bank location 5 days per week.

Disability accommodations

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.