Fraud & Dispute Analyst - BA2

1203 Barclays Global Serv. Cent; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Barclays Global Services Centers in Noida is seeking a Fraud & Disputes Analyst to monitor customer accounts for suspicious activity and drive case resolution. You will collaborate with internal teams and law enforcement on potential fraud and help shape prevention strategies.

The role emphasizes risk management, compliance, and KPI development, with a focus on using data and technology to strengthen controls and improve customer care in fraud operations.

Qualifications

• Experience in fraud detection and analytics.
• Ability to identify patterns and anomalies in data.
• Strong written and verbal communication for stakeholder reporting.

Responsibilities

• Monitor customer accounts for suspicious/fraudulent activities and take action as required.
• Execute customer query support including credit card inquiries and account management related to suspected fraud.
• Collaborate with internal stakeholders and law enforcement on potential fraud cases.
• Develop and implement fraud prevention strategies and procedures.
• Support risk management, compliance and customer care teams as needed.
• Identify regulatory trends and update internal policies accordingly.
• Manage and develop KPIs to measure effectiveness of fraud prevention operations.
• Monitor financial transactions for potential fraud and conduct investigations.

Skills

Analytical skills

Attention to detail

Communication skills

Critical thinking

Risk and controls

Digital technology

Job description

Job Description Purpose of the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. Accountabilities Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud. Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. Support teams within the business operations function as needed, including risk management, compliance, and customer care. Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities. Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement. Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Analyst Expectations

To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Embark on a transformative journey as a Fraud & Dispute Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

Benefits

• With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role

• A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
• Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions.
• Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders.
• Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud.
• You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Noida.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.