Manager - Screening (EDD)

SBI Card; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

SBI Card is seeking a Fraud SME Lead to head a team responsible for identifying fraudulent applications and transactions, and minimizing fraud losses, while maintaining superior customer experience. The role requires deep fraud risk management and strong stakeholding with Credit, Operations and CS teams.

The candidate will oversee alert reviews, analyze fraud patterns, and drive SOP improvements in a fast-paced banking environment in Gurugram.

Qualifications

• Core domain expertise in fraud risk management, underwriting and transaction monitoring.
• Good industry connect & visibility on Industry forums to learn industry best practices & updates.

Responsibilities

• Lead the team of Fraud SME Analysts to identify fraudulent applications/transactions and minimize fraud losses while ensuring customer experience.
• Oversee alert reviews and leverage profile attributes, external data, -ve databases and online validation sources to detect anomalies.
• Analyze fraud modus operandi and decisioning patterns to feed SOP improvements and updates.
• Perform RCA of identified/prevented frauds and share findings with investigations teams to uncover fraud networks.
• Conduct weekly sample audits of analyst decisions to enforce SOPs and customer contact policies.
• Liaise with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and drive improvements.

Skills

Fraud risk management

Underwriting

Transaction monitoring

Education

Graduate degree

Job description

About the company

At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.

Role Accountability

1. Application Fraud / Transaction Fraud Monitoring & Decisioning:
2. Lead the team of fraud SME analysts to identify fraudulent application/transaction patterns across various attributes
3. Ensure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activity
4. Analyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement/updation
5. Perform RCA of the identified/prevented frauds and share the same with the sampling/investigation team to unearth fraud syndicates in the market
6. Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policies

Stakeholder Liaisoning and Process Improvement:

1. Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed funds
2. Monitor fraud trends and feedback the learnings/observations into the system and train people for process improvements

Regulatory Adherence & KYC Compliance:

1. Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversals
2. Coach the team on regulatory guidelines and ongoing changes in the compliance framework

Measures of Success

1. Productivity (No. of cases decisioned in a day) as per MOU, Fraud Decisioning Accuracy, TAT, Team VIC Penetration
2. Fraud Catch & False Positives
3. Completion of Critical Projects on Digitization & Automation as per agreed objectives
4. 100% coverage on process training and certification for the team
5. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Core domain expertise in fraud risk management, underwriting and transaction monitoring
2. Good industry connect & visibility on Industry forums to learn industry best practices & updates

Competencies critical to the role

1. Conflict Management
2. Analytical Ability and Problem Solving
3. Process Orientation
4. Quality Orientation

Qualification

Graduate in any discipline from a reputed and recognized institute / University.

Preferred Industry

Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce