Associate

Talent Hired-the Job Store; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Talent Hired-the Job Store in New Delhi is seeking a Fraud Prevention Analyst to safeguard customers and ensure regulatory compliance through accurate alert decisioning. You will analyze applications and transactions, approve/decline, and communicate patterns to stop fraud while maintaining customer experience.

Responsibilities include monitoring fraud, documenting case facts, and aiding the analytics team with rule coding.

Qualifications

• Knowledge of Fraud Management concepts and KPI.
• Experience documenting case facts and decisions.

Responsibilities

• Analyze applications/transactions to identify fraud patterns and decide to approve/decline or block/unblock cards.
• Communicate with applicants/customers to understand patterns and make judgments.
• Report fraud modus operandi to analytics/management for early detection and prevention through rule coding.
• Ensure adherence to KYC and transaction monitoring regulations.
• Provide fraud awareness to customers to safeguard against threats.
• Take action on suspected fraud alerts while maintaining customer experience.
• Ensure fraud alert decisioning for low/medium risk cases and adhere to SOPs.

Skills

Fraud management knowledge

Case documentation

Job description

Role Purpose

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.

Role Accountability

Fraud Prevention, Detection, Monitoring & Compliance:

1. Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
2. Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
3. Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
4. Ensure adherence to regulatory compliance on KYC and transaction monitoring
5. Fraud awareness to customers to safeguard them against potential fraud threats
6. Action suspected fraud alerts while delivering the best levels of customer experience

Process Excellence:

1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases
2. Ensure adherence to process SOPs & customer contact policies

Measures of Success

1. Productivity (No. of cases decisioned in a day) as per MOU
2. Fraud Decisioning Accuracy
3. Fraud Catch Rate
4. False Positive Rate
5. Fraud trends highlighted and process improvement opportunities suggested
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
2. Experience of documenting case facts

Competencies critical to the role

1. Analytical Ability and Problem Solving
2. Decisiveness
3. Listening skills
4. Process Orientation