Founder's Office

Skill Veda; Chennai District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Skill Veda is hiring for a Founder's Office – Growth & CX Outcomes role to drive high‑impact customer journey initiatives in collaboration with the leadership team. The role focuses on optimizing pre‑ and post‑booking experiences, with emphasis on conversion, engagement, retention, and supplier interactions.

You will partner with Product, Engineering, Operations and CX to leverage data and automation for scalable improvements, owning outcomes from concept to execution, travel willingness, and a

Qualifications

• 3–6 years of experience in Product, Growth, Customer Experience, Strategy, Founder's Office, Business Operations, or similar roles.
• Strong product mindset with the ability to solve business problems through technology.
• Track record of driving measurable customer, product, or growth outcomes.
• Strong analytical thinking and comfort working with data.
• Excellent cross-functional collaboration and stakeholder management skills.
• High ownership, bias for action, and an execution-first approach.

Responsibilities

• Own strategic initiatives across the pre-booking and post-booking customer journey.
• Identify customer drop-offs and build solutions to improve conversion, engagement, and retention.
• Speak directly with customers, uncover insights, and translate them into product improvements.
• Improve supplier experience by solving operational bottlenecks with scalable solutions.
• Partner closely with Product, Engineering, Operations, and Customer Experience teams.
• Leverage technology and automation to solve customer and operational challenges.
• Define success metrics, measure impact, and continuously optimize outcomes.

Skills

Product mindset

Data analysis

Cross-functional

Ownership

Stakeholder mgmt

Job description

We're Hiring: Founder's Office – Growth & CX Outcomes

Compensation: 15-20 LPA

Working Days: 5 Days a week

We're looking for a Founder's Office – Growth & CX Outcomes professional to work directly with the leadership team on high-impact initiatives that shape the customer journey and fuel business growth.

What you'll do:

• Own strategic initiatives across the pre-booking and post-booking customer journey.
• Identify customer drop-offs and build solutions to improve conversion, engagement, and retention.
• Speak directly with customers, uncover insights, and translate them into product improvements.
• Improve supplier experience by solving operational bottlenecks with scalable solutions.
• Partner closely with Product, Engineering, Operations, and Customer Experience teams.
• Leverage technology and automation to solve customer and operational challenges.
• Define success metrics, measure impact, and continuously optimize outcomes.

We're looking for someone with:

• 3–6 years of experience in Product, Growth, Customer Experience, Strategy, Founder's Office, Business Operations, or similar roles.
• A strong product mindset with the ability to solve business problems through technology.
• A track record of driving measurable customer, product, or growth outcomes.
• Strong analytical thinking and comfort working with data.
• Excellent cross-functional collaboration and stakeholder management skills.
• High ownership, bias for action, and an execution-first approach.

Love to travel, explore new destinations, and naturally understand the mindset of modern travelers.

If you thrive in fast-paced environments, enjoy building from first principles, and want to work closely with founders on high-impact initiatives, we'd love to hear from you.