FMS Engineer

STL Digital; Mumbai; On-site; INR 350,000 - 480,000; Full time

Job summary

STL Digital is hiring for an IT Help Desk role in Mumbai. The candidate will troubleshoot and resolve IT issues with remote and on-site support, covering software, hardware, and AV/VC systems. You will assist with Office 365, Intune and Azure AD, plus basic SQL and endpoint security knowledge.

Onboarding/offboarding and asset management are also part of the duties. The position requires monitoring and escalation of incidents per SLA, plus basic networking and RDP tool proficiency to ensure

Qualifications

• Proficient in IT help desk operations with remote and on-site support.
• Familiar with Office 365, Intune and Azure AD; basic SQL knowledge helps.
• Understanding of endpoint security and basic networking concepts.

Responsibilities

• Provide IT help desk services for troubleshooting and resolving issues.
• Remote support for software issues and on-site hardware support as needed.
• Handle asset management for desktops, laptops, mobiles, and printers.
• Support AV/VC, camera, and biometrics; onboard/offboard employees.
• Monitor, investigate and escalate IT issues per SLA and escalation matrix.
• Basic networking, TCP/IP, LAN/WAN maintenance and RDP tool use.
• Support Office 365, Intune, Azure AD and antivirus solutions.
• Maintain compliance monitoring and remediation.
• Knowledge of software and hardware and ongoing user support.
• Assist in end user onboarding/offboarding and incident response.

Skills

IT help desk

Remote support

Office 365

Intune

Azure AD

End Point security

SQL basics

Networking basics

Job description

Role & responsibilities

1.IT help desk services for troubleshooting and resolving IT issues, Remote support for software-related issues & On-site technical support for hardware failures or complex issues.

2.Understanding of Office 365, Intune and Azure AD support, Antivirus

3.IT Asset Management-Maintenance and support for desktops ,laptops, mobile devices and printers, Miscellaneous support.

4.Knowledge of End Point security.

5.Troubleshooting of Audio & Video Conferencing support

6.Camera & Biometrics Support

7.Employee Onboarding & Off boarding support.

8.Non-Complaince Monitoring & remediation

9.Software & Hardware knowledge & support

10.Monitor, Investigate & Escalate IT issues on timely manner as per SLA & escalation matrix

11.Basic Understanding of SQL

12.RDP Tool & Support.

13.Basic Networking understanding and TCP/IP knowledge, monitoring, and maintenance of network infrastructure, switches, and Wi-Fi systems, LAN, WAN, Internet Leased Line support.