Duty Manager

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

JLL is seeking a Facilities Executive for our operations in India. You will manage multiple site services including Helpdesk, Front Office, Security, Housekeeping, and Cafeteria operations to meet client expectations.

The role requires 3–5 years in facilities management, a degree in business or hotel/building management, and strong safety knowledge. You will lead teams, coordinate vendors, and ensure compliant day-to-day operations.

Qualifications

• Degree in business or hotel/building management.
• 3–5 years of facilities management experience.
• Strong knowledge of occupational safety.
• Excellent communication and leadership skills.

Responsibilities

• Manage Helpdesk/Mailroom operations and escalations during shifts.
• Oversee Front Office operations and escalate as needed for priority issues.
• Coordinate Security, Housekeeping and Cafeteria operations and vendor performance.
• Maintain estate management rounds, asset trackers and pest control coordination.
• Ensure daily reporting, KPIs, and adherence to escalation matrices.
• Organize induction programs for TPV & JLL staff; update OLA in SMDRS.
• Coordinate VIP client visits with Events team; ensure ISO/documentation compliance.

Skills

Property operations

Team management

Leadership

Client-centric operations

Communication skills

Reporting

Education

Business or hotel/building management degree

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Facilities ExecutiveWork DynamicsWhat this job involves:Helpdesk/Mailroom OperationsTo provide management advice on Helpdesk/Mailroom for escalated issues during the shiftTo ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation processClearing of C-mail / Government agencies mail to the proper recipient.To ensure accident or crises management is addressed immediatelyFront Office OperationsTo provide management advice for Front Office for escalated issues during the shift.To ensure immediate response to all priority calls during the shift and follow escalation processTo take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeepSecurity OperationsAttending the shift briefingTo ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security servicesTo ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visitsTo ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.To ensure that security staff adheres to GAP norms.To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.To ensure the Grooming of the staffTo manage the overall key room, clock room and time office operations.To ensure weekly training is imparted and staff grooming standard is maintained.To ensure VMT tool (vendor management tool) is up and run all the timeTo ensure all registers/tools update for material movements (In & Out) on day to day basisFollow the escalation matrix if anything wrongEnsure to implement EHS practices (PPEs etc) in and around the security premisesEnsure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)Housekeeping OperationsAttending the shift briefingTo ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.Identification, on time closure and reporting of snags.To discuss and assist facility manager on monthly basis on the vendor performance matrix.Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.Cafeteria OperationsTo ensure caterers maintain a high standard of hygiene & cleanliness in the services areasDuring food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangementsTo ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.Should conduct monthly random Kitchen audit of the vendors.Escalate Facility Manager and then Accenture Lead on escalations.Ensure the hygiene of the cafeteria vendors operating in stalls.Ensure PPE are used by vendor staff while serving, cooking and washing.Estate ManagementEnsure necessary approvals are taken by the builder team on cases to cases basis during specific eventsCoordination with builder on guarding services and common area upkeep daily / weekly / monthlyCo-ordinate with builder security for logistics requirementCo-ordinate with builder for pest control activity closureTake proper rounds in all common areas maintained by builderCo-ordination with builder HK team & ensure daily HK activity in place in common areasMake snag reports pertaining to common area’s and follow up for closureCoordination for bee hive removals and pest controlCoordination with builder security team for any logistics requirementGeneral OperationsTo ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.To adhere to Accenture Policies, Processes & procedures and also the statutory documentsTo adhere to Accenture SLA & KPI as agreed with JLLTo assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are doneTo coordinate with engineering team for any issues that need help.Organizing induction program for all TPV & Jll staffPlan & train TPV staff on Accenture policies and requirements.Daily and monthly updating of OLA in the SMDRS tool.Important and VIP client visits to be coordinated with Events team and should be managed without escalations.Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.Should conduct all the scheduled meeting and focus meets with projects as per calendar.Should participate and manage half yearly fire drill.All daily, weekly and monthly reports to be shared on time.All the relevant checklist to be governed and maintained as per requirement.Adopt to all the new implemented initiatives.Handling of security, EHS incidents on priority and communicating the same as per escalation matrix.Answering the employee query on phone and replying mailsFollow the escalation process & matrix for any incident / issues (100%)Sound like you? To apply you need to have:Strong knowledge of property operationsPlaying a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.Solid background in team managementAre you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.