Floor Manager (JD-0045)

Sant Nirankari Health City; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sant Nirankari Health City in Delhi seeks a Floor Manager to oversee day-to-day hospital ward operations, ensuring high-quality patient care and seamless service delivery on the floor.

You will coordinate with doctors, nurses and allied staff, oversee staffing, rounds, and adherence to protocols while mentoring the team and maintaining KPIs. The role emphasizes patient safety, cleanliness, and continuous improvement in a fast-paced setting.

Qualifications

• MBA or PG Diploma in Hospital/Healthcare Management.
• 5+ years in hospital patient care management in a 200+ bedded setting, with at least 3 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of hospital protocols, patient rights, and safety standards.
• Basic computer skills and familiarity with hospital management systems.

Responsibilities

• Coordinate with doctors, nurses, and allied health professionals to optimize patient outcomes.
• Supervise the delivery of patient care and ensure it meets hospital standards and protocols at the best satisfaction.
• Conduct daily rounds of all admitted patients to ensure delivery of quality care and address concerns promptly.
• Monitor patient satisfaction and respond promptly to patient or family concerns.
• Handle patient grievances and elevate unresolved issues to senior management.
• Ensure timely admission, transfer, and discharge processes.
• Prepare duty rosters and ensure adequate staffing levels.
• Mentor, train, and evaluate team performance.
• Maintain floor cleanliness, organization, and stocking of non-medical supplies.
• Maintain departmental KPIs and documentation as per hospital policies.
• Ensure compliance with hospital protocols, infection control practices, and healthcare regulations.
• Participate in internal audits, quality improvement initiatives, and accreditation activities.
• Implement corrective actions based on feedback from inspections, audits, or complaints.
• Prepare and submit daily/weekly reports on patient census, incidents, staff performance, etc.
• Coordinate with other departments for smooth functioning.
• Supervise housekeeping, maintenance, and other support services to maintain a safe environment.

Skills

Leadership

Communication

Team management

Interpersonal skills

Infection control knowledge

Education

MBA or PG Diploma in Hospital/Healthcare Management

Tools

Hospital management software

Job description

Overview:

The Floor Manager is responsible for overseeing the day-to-day operations of a specific floor or ward in the hospital. The role ensures effective delivery of patient care services, staff coordination, compliance with healthcare standards, and a patient-focused environment. The Floor Manager acts as a liaison between patients, families, doctors, and nursing staff to provide a seamless healthcare experience.

Key Responsibilities & Tasks

• Coordinate with doctors, nurses, and allied health professionals to optimize patient outcomes.
• Supervise the delivery of patient care and ensure it meets hospital standards and protocols at the best satisfaction.
• Conduct daily rounds of all admitted patients to ensure delivery of quality care and address concerns promptly.
• Monitor patient satisfaction and respond promptly to patient or family concerns.
• Handle patient grievances and elevate unresolved issues to senior management.
• Ensure timely admission, transfer, and discharge processes.
• Prepare duty rosters and ensure adequate staffing levels.
• Mentor, train, and evaluate team performance.
• Ensure the floor is clean, organized, and adequately stocked with non-medical supplies.
• Maintain departmental KPIs and documentation as per hospital policies.
• Ensure compliance with hospital protocols, infection control practices, and healthcare regulations.
• Participate in internal audits, quality improvement initiatives, and accreditation activities.
• Implement corrective actions based on feedback from inspections, audits, or complaints.
• Prepare and submit daily/weekly reports on patient census, incidents, staff performance, etc.
• Coordinate with other departments (housekeeping, pharmacy, billing, etc.) for smooth functioning.
• Supervise housekeeping, maintenance, and other support services to maintain a clean, safe, and patient-friendly environment.

Qualification & Experience

• MBA or PG Diploma in Hospital or Healthcare Management.
• 5+ years of experience in hospital patient care management preferably in a 200+ bedded hospital setting with at least 3 years in a supervisory role preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of hospital protocols, patient rights, and safety standards.
• Basic computer skills and familiarity with hospital management systems.

Remuneration:

As per industry standards

Why Join Us:

At Sant Nirankari Health City, we offer a collaborative and supportive work environment where your contributions are valued and recognized. Join us in our mission to deliver exceptional healthcare services while upholding the highest standards of quality and patient care.