Floor Coordinator

Felixhospital; Greater Noida; On-site; INR 300,000 - 600,000; Full time

Job summary

Felix Hospital in Greater Noida is seeking a Floor Coordinator to oversee day-to-day floor operations, ensure smooth patient flow, and support high-quality care and service delivery across departments.

You will coordinate with Nursing, Front Office, Billing, Housekeeping, Security and other teams, manage bed allocation and patient transfers, and maintain operational reports to drive timely decisions and patient satisfaction.

Qualifications

• Graduate in any discipline; preferable in Hospital Administration or Healthcare Management.
• Experience in hospital floor operations or patient coordination is preferred.
• Strong communication, interpersonal and coordination skills.

Responsibilities

• Coordinate daily floor operations and ensure smooth functioning of assigned floors.
• Assist patients and attendants with queries, admissions, transfers, discharges, and other requirements.
• Coordinate with Nursing, Front Office, Billing, Housekeeping, Security, and other departments.
• Monitor patient movement and ensure timely coordination for investigations, procedures, and discharges.
• Address patient and attendant concerns promptly and elevate complaints to the concerned authority.
• Conduct regular floor rounds to monitor cleanliness, housekeeping, patient convenience, and service quality.
• Ensure proper coordination for bed allocation, shifting, and patient transfers.
• Maintain daily reports, registers, patient feedback records, and other operational documentation.
• Monitor turnaround times for patient services and report operational delays to the reporting manager.
• Support patient satisfaction initiatives and ensure professional communication with patients and attendants.
• Ensure compliance with hospital policies, infection control practices, patient safety protocols, and NABH standards.
• Report incidents, complaints, and operational issues to the concerned department or supervisor.
• Coordinate with the nursing team to facilitate timely resolution of patient-related issues.
• Perform other duties assigned by the reporting manager or hospital management.

Skills

Patient handling

Customer service

Communication skills

Interdepartmental coordination

Time management

Education

Graduate in any discipline

Tools

MS Office

Hospital information systems

Job description

Posted On 17 Oct 2026

End Date 31 Oct 2026

Required Experience 1 - 5 years

Basic Section

Band B1

Campus/Non Campus Campus

Closing Date 31 Oct 2026

Organisational

Group Felix Group

Department Floor Operations

Sub Department Floor Operations

Country India

Region North

Branch Gr. Noida

Job Description

Job Title: Floor Coordinator
Department: Floor Operations
Location: Felix Hospital, Greater Noida
Reports To: Floor In-Charge / Operations Manager

Job Summary

The Floor Coordinator is responsible for coordinating day-to-day floor operations, ensuring smooth patient flow, maintaining communication between departments, and providing timely support to patients and their attendants to ensure quality patient care and service delivery.

Key Responsibilities

• Coordinate daily floor operations and ensure smooth functioning of assigned floors.
• Assist patients and attendants with queries, admissions, transfers, discharges, and other requirements.
• Coordinate with Nursing, Front Office, Billing, Housekeeping, Security, and other departments.
• Monitor patient movement and ensure timely coordination for investigations, procedures, and discharges.
• Address patient and attendant concerns promptly and elevate complaints to the concerned authority.
• Conduct regular floor rounds to monitor cleanliness, housekeeping, patient convenience, and service quality.
• Ensure proper coordination for bed allocation, shifting, and patient transfers.
• Maintain daily reports, registers, patient feedback records, and other operational documentation.
• Monitor turnaround times for patient services and report operational delays to the reporting manager.
• Support patient satisfaction initiatives and ensure professional communication with patients and attendants.
• Ensure compliance with hospital policies, infection control practices, patient safety protocols, and applicable NABH standards.
• Report incidents, complaints, and operational issues to the concerned department or supervisor.
• Coordinate with the nursing team to facilitate timely resolution of patient-related issues.
• Perform other duties assigned by the reporting manager or hospital management.

Qualifications

• Graduate in any discipline; preferably in Hospital Administration, Healthcare Management, or a related field.
• Experience in hospital floor operations, patient coordination, or hospital administration is preferred.
• Good communication, interpersonal, and coordination skills.
• Basic knowledge of MS Office and hospital information systems.

Required Skills

• Patient handling and customer service
• Problem-solving and complaint handlingCommunication and interpersonal skillsDocumentation and reporting
• Time management and teamwork

Key Performance Indicators (KPIs)

• Patient and attendant satisfaction
• Timely resolution of patient complaints
• Smooth patient flow and interdepartmental coordination
• Compliance with hospital policies and NABH requirements
• Accuracy and timely submission of reports
• Reduction in service delays and pending patient issues