Fleet Manager

Mishita Enterprises; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Mishita Enterprises in Pune invites a proactive Fleet Operations professional to build and manage a delivery fleet, ensure smooth client delivery, and drive rider onboarding, attendance and salary coordination. You will bridge clients, riders and internal ops, track MIS in Excel, and resolve delivery issues to sustain service levels.

Experience in fleet operations or rider management is essential; strong Excel/Sheets and good communication in Marathi/Hindi preferred.

Qualifications

• Strong experience in fleet operations and rider management.
• Experience in delivery operations and rider hiring.
• Good command of Excel/Google Sheets and written communication.

Responsibilities

• Drive rider hiring and fleet onboarding through multiple sourcing channels.
• Coordinate daily rider deployment to fulfill client delivery requirements.
• Monitor rider attendance, punctuality and daily reporting.
• Handle rider onboarding, documentation and daily operations hygiene.
• Maintain service quality and resolve rider-related issues.

Skills

Fleet operations

Rider management

Delivery operations

Rider hiring

Tools

Excel

Google Sheets

WhatsApp

Email

Job description

Role Overview

We are looking for a highly proactive Fleet Operations professional who can build and manage delivery fleet and ensure smooth execution of client delivery requirements on a daily basis. The role involves rider deployment, attendance monitoring, manpower planning, salary coordination, issue resolution, and maintaining strong service levels for clients.

Key Responsibilities

• Drive rider hiring and fleet onboarding through multiple sourcing channels including personal networks, job portals, field recruiters, local references, vendor partners, and market activations to consistently fulfill delivery manpower requirements
• Coordinate daily rider deployment as per client delivery requirements to fulfil vacancies
• Ensure timely closure of manpower requirements for active clients
• Handle rider onboarding, documentation, and daily operational hygiene
• Manage rider attendance, punctuality, discipline, and daily reporting
• Monitor rider productivity, order execution, and service quality
• Resolve rider-related issues such as absenteeism, salary concerns, disputes, and performance gaps
• Coordinate salary inputs, payouts, incentives, and attendance records
• Maintain strong follow-up with riders to ensure smooth delivery execution
• Act as the bridge between clients, riders, and internal operations team
• Track operational MIS through Excel and prepare daily reports
• Ensure customer complaints / delivery escalations are resolved quickly
• Support in building a stable rider ecosystem for long-term operations

Required Skills

• Strong experience in fleet operations / rider management / delivery operations and rider hiring
• Good command over Excel, Google Sheets, email, and WhatsApp communication
• Ability to manage high-pressure daily operations
• Strong follow-up and problem-solving ability
• Hindi and Marathi speaking is preferable
• Experience in courier, logistics, quick commerce, or last-mile delivery preferred