Fleet Coach (Driver In charge)

Ciel HR; Thiruvananthapuram; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Ciel HR invites applications for a field operations role in Kerala, focused on managing a large network of delivery partners and frontline executives. You will travel extensively, onboard new DEs daily, and ensure timely first orders while addressing on-ground challenges.

The role requires strong people management, local geography knowledge, and excellent communication skills in the local language. Freshers may apply, with growth opportunities in logistics and field operations.

Qualifications

• 1–3 years of experience managing blue-collar workforce, field operations, logistics, sales, or operations.
• Freshers can apply.
• Strong people management and supervisory skills.
• Good knowledge of local geography and fluency in the local language.
• Go-getter attitude with excellent problem-solving ability.
• Customer-focused with good communication skills.

Responsabilités

• 75% Field Work & Calling Activities.
• Onboard a minimum of 2 Delivery Executives (DEs) daily.
• Ensure First Order Delivery (FOD) completion for newly onboarded DEs.
• Conduct engagement meetings with 40+ Delivery Executives every day.
• Manage and support a fleet of approximately 500 delivery partners.
• Handle on-ground issues, escalations, strikes, and retention activities.
• Collect competitor earning data and market insights.
• Drive activation, engagement, and performance improvement.
• Take complete ownership of the assigned zone.
• Must be comfortable with extensive field travel (own bike is mandatory).

Connaissances

People management

Field operations

Logistics coordination

Communication skills

Problem-solving

Description du poste

Job Responsibilities

• 75% Field Work & 25% Calling Activities
• Onboard a minimum of 2 Delivery Executives (DEs) daily
• Ensure First Order Delivery (FOD) completion for newly onboarded DEs
• Conduct engagement meetings with 40+ Delivery Executives every day
• Manage and support a fleet of approximately 500 delivery partners
• Handle on-ground issues, escalations, strikes, and retention activities
• Collect competitor earning data and market insights
• Drive activation, engagement, and performance improvement
• Take complete ownership of the assigned zone
• Must be comfortable with extensive field travel (own bike is mandatory)

Eligibility

• 1 - 3 years of experience managing blue-collar workforce, field operations, logistics, sales, or operations (Freshers also can apply)
• Strong people management and supervisory skills
• Good knowledge of the local geography and fluency in the local language
• Go-getter attitude with excellent problem-solving ability
• Customer-focused with good communication skills
• Basic MS Excel knowledge is preferred