FIT-sales

Switrus Holidays; Mumbai, Thrissur, Navrangpura; On-site; INR 600,000 - 900,000; Full time

Job summary

Switrus Holidays is seeking a proactive sales and operations professional in Mumbai. You will engage clients to promote travel products, tailor itineraries, and convert enquiries into confirmed bookings while meeting monthly targets.

As part of travel planning and operations, you will coordinate with hotels, transport, and vendors to secure bookings, manage payments, and handle schedule changes or issues to ensure seamless travel experiences.

Qualifications

• Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or related field.
• Minimum 13 years of experience in FIT Sales and/or Travel Operations (preferred).
• Freshers with excellent communication skills and a strong interest in travel may also apply.

Responsibilities

• Contact prospective and existing customers to promote travel products and services.
• Understand clients' travel requirements, preferences, budget, and expectations.
• Prepare customized itineraries and quotations based on client requirements.
• Convert enquiries into bookings and achieve monthly sales targets.
• Build relationships to encourage repeat business and referrals.
• Follow up with customers on quotations and pending bookings.

Skills

Communication

Sales

Relationship management

Organization

Multitasking

Problem-solving

Travel knowledge

CRM systems

Education

Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or related field

Tools

CRM systems

MS Office

Job description

Sales & Customer Engagement

• Contact prospective and existing customers to promote the company's travel products and services.
• Understand clients' travel requirements, preferences, budget, and expectations.
• Prepare customized travel itineraries and competitive quotations based on client requirements.
• Convert enquiries into confirmed bookings and achieve assigned monthly sales targets.
• Build strong relationships with clients to encourage repeat business and referrals.
• Follow up with customers on quotations and pending bookings.

Travel Planning & Operations

• Manage end-to-end FIT travel operations from enquiry to completion of travel.
• Coordinate with hotels, transport providers, airlines, activity providers, and other travel vendors to secure bookings and confirmations.
• Collect customer payments and ensure timely processing of all applicable charges and fees.
• Monitor ongoing trips and provide prompt assistance for schedule changes, emergencies, cancellations, or other travel-related issues.
• Handle amendments and customer complaints professionally while ensuring customer satisfaction.
• Maintain regular communication with clients before, during, and after travel to ensure a smooth travel experience.

Vendor & Internal Coordination

• Develop and maintain strong relationships with hotels, destination management companies (DMCs), transport providers, and other travel partners.
• Negotiate with vendors to obtain the best possible rates and services.
• Work closely with the Sales, Product, Visa, Ticketing, and Operations teams to ensure smooth execution of travel plans.
• Ensure vendor confirmations and service delivery are obtained within the required timelines.

Documentation & Administration

• Maintain accurate customer records, booking details, payment information, and operational updates in the company's CRM/system.
• Ensure all travel documents are complete, accurate, and delivered before departure.
• Maintain proper documentation for bookings, invoices, supplier confirmations, and customer correspondence.
• Prepare operational and sales reports as required by management.

Compliance & Quality

• Ensure all bookings comply with company policies, operational procedures, and contractual agreements.
• Maintain high standards of customer service and quality throughout the customer journey.
• Identify operational issues proactively and implement timely resolutions.
• Stay updated on travel destinations, products, visa requirements, supplier policies, and industry trends.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-focused with excellent relationship management skills.
• Strong organizational and time management skills.
• Ability to multitask and work under pressure.
• Problem-solving and decision-making skills.
• Good knowledge of domestic and international travel destinations.
• Proficiency in Microsoft Office and CRM/travel booking systems.
• Attention to detail and accuracy in documentation.

Qualifications

• Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Minimum 13 years of experience in FIT Sales and/or Travel Operations (preferred).
• Freshers with excellent communication skills and a strong interest in travel may also apply.

Preferred candidate profile