Walk-in | Holiday Expert

Atlas Tours & Travels; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Atlas Tours & Travels is seeking a Holidays Sales Executive in Mumbai with at least 1 year of experience in the holidays/travel industry. You will manage holiday enquiries, assess client requirements, and recommend suitable destinations and packages, while handling leads and follow-ups through CRM to convert enquiries into confirmed bookings.

The ideal candidate knows Short Haul and Long Haul destinations and has experience selling FIT and GIT holiday packages, with strong communication and

Qualifications

• Experience in Holidays Sales/Travel industry with CRM experience.
• Ability to understand client requirements and propose suitable destinations and packages.
• Proven skills in upselling FIT and GIT itineraries with strong communication.

Responsibilities

• Handle incoming holiday enquiries and understand client requirements, budget and expectations.
• Manage leads, follow-ups and sales pipelines through the CRM.
• Recommend destinations, hotels, activities, and holiday packages.
• Sell FIT and GIT packages for Short Haul and Long Haul destinations.
• Design and customize basic itineraries per client requirements.
• Coordinate with suppliers and internal teams to obtain competitive pricing.
• Negotiate with clients and suppliers to close sales.
• Maintain timely follow-ups and convert leads into bookings.
• Maintain accurate customer/sales information in the CRM.
• Handle customer queries before and during booking.

Skills

CRM proficiency

Short Haul destinations

Long Haul destinations

FIT packages

GIT packages

Negotiation skills

Communication skills

Lead management

Itinerary design

Job description

Job Summary :

We are looking for a Holidays Sales Executive with minimum 1 year of experience in the Holidays/Travel Industry. The candidate will be responsible for handling holiday enquiries, understanding client requirements, recommending suitable destinations and packages, managing leads and follow-ups through CRM, and converting enquiries into confirmed bookings. The ideal candidate should have good knowledge of Short Haul and Long Haul destinations, experience in selling FIT and GIT holiday packages, strong communication and negotiation skills, and a target-oriented approach.

Key Result Areas :

• Handle incoming holiday enquiries and understand client travel requirements, preferences, budget, and expectations.
• Manage leads, follow-ups, and sales pipelines effectively through the CRM system.
• Recommend suitable destinations, hotels, activities, and holiday packages based on client requirements.
• Sell and promote FIT and GIT holiday packages across Short Haul and Long Haul destinations.
• Design and customize basic itineraries as per client requirements.
• Coordinate with suppliers and internal operations teams to obtain competitive costing and package details.
• Negotiate with clients and suppliers wherever required to close sales.
• Maintain regular and timely follow-ups with potential clients.
• Convert qualified leads into confirmed bookings and achieve assigned sales targets.
• Maintain accurate customer and sales information in the CRM.
• Handle customer queries professionally before and during the booking process.

Key Performance Indicators :

• Monthly and quarterly sales revenue achievement.
• Lead-to-booking conversion ratio.
• Number of confirmed FIT and GIT bookings.
• Average booking value and profitability/margin.
• Lead response and follow-up efficiency.
• CRM usage and accuracy of lead/pipeline updates.
• Number of qualified leads effectively handled.
• Customer satisfaction and repeat business.
• Achievement of individual sales targets within defined timelines.
• Effective follow-up and closure of pending enquiries.

Required Skills :

• Strong knowledge of Short Haul and Long Haul holiday destinations.
• Good understanding of FIT and GIT holiday packages.
• Strong knowledge and hands-on experience with CRM systems.
• Basic itinerary designing and package customization skills.
• Strong sales, negotiation, and convincing skills.
• Excellent verbal and written communication skills.
• Good customer relationship management skills.
• Strong follow-up and lead-conversion ability.
• Target-oriented and result-driven approach.
• Ability to understand customer requirements and provide suitable travel solutions.
• Good coordination skills with suppliers, operations, and internal teams.
• Knowledge of travel portals, suppliers, and holiday products will be an added advantage.

Requirements :

• Minimum 1 year of experience in Holidays Sales / Travel Industry.
• Experience in selling both FIT and GIT holiday packages.
• Good knowledge of Short Haul and Long Haul destinations.
• Strong knowledge of CRM systems with the ability to manage leads, follow-ups, and sales pipelines.
• Basic understanding of itinerary designing and customizing packages.
• Ability to recommend suitable destinations, hotels, activities, and packages based on customer requirements.
• Strong communication and interpersonal skills.
• Good sales and negotiation skills with a target-oriented approach.
• Ability to handle customer queries, follow-ups, and convert leads into confirmed bookings.
• Knowledge of travel portals, suppliers, and holiday products will be an added advantage.