Finance Collector Professional

UPS Supply Chain Solutions (UPS SCS); Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

UPS Supply Chain Solutions (UPS SCS) in Pune seeks a Collections Specialist to manage Accounts Receivable, resolve billing issues, reconcile unapplied cash, and ensure disputed items are resolved promptly.

The role requires AR billing experience, strong analytical skills, and proficiency in MS Office; candidate must handle high-volume phone and email communication and adapt to shift timings as needed.

Qualifications

• Identifies and resolves basic and routine issues impacting payment.
• Overcomes customer objections concerning payments and assists them in understanding their account terms.
• Utilizes payment options and negotiates payment arrangements.
• Follows prescribed escalation procedures.
• Provides updates to customer and stakeholders using UPS proprietary programs.
• Submits recommendations to write-off account balances.
• Monitors and maintains assigned queue of customer accounts.
• Keeping and improving customer relations.

Responsibilities

• Identifies and resolves basic and routine issues impacting payment.
• Overcomes customer objections concerning payments and assists them in understanding their account terms.
• Utilizes payment options and negotiates payment arrangements.
• Follows prescribed escalation procedures.
• Provides updates to customer and other stakeholder information using various software programs including UPS proprietary programs.
• Submits recommendations to write-off account balances.
• Monitors and maintains assigned queue of customer accounts.
• Keeping and improving customer relations.
• Prepare publish reports to senior management as required.
• Carry out exceptional coordination with various departments to ensure great customer experience.

Skills

Analytical skills

Phone & email communication

Fast-paced environment

MS Office proficiency

Databases knowledge

Prior AR experience (inbound/outbound)

Shift flexibility

Education

Bachelor's degree

Tools

MS Office

Databases

Job description

Summary:

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.

In carrying out these duties this individual will draw on his/her previous AR Billing experience.

The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities:

• Identifies and resolves basic and routine issues impacting payment


• Overcomes customer objections concerning payments and assists them in understanding their account terms


• Utilizes payment options and negotiates payment arrangements


• Follows prescribed escalation procedures


• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs


• Submits recommendations to write-off account balances


• Monitors and maintains assigned queue of customer accounts


• Keeping and improving customer relations


• Prepare publish reports to senior management as required


• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills

• Excellent analytical and problem resolution skills


• Desire to work in a position requiring extensive phone and email communication


• Ability to work in a highly measured, fast-paced, production environment


• Working knowledge of MS Office and databases


• Bachelors degree


• Prior inbound/outbound calling experience - preferred


• Accounts Receivable, Collections Billing knowledge REQUIRED


• Comfortable to work in any shift timings as per process requirements