FinOps Specialist - AR

ADC; Gurugram District; On-site; INR 400,000 - 560,000; Full time

Job summary

GAR (Global Accounts Receivable) is looking for an experienced collection specialist to manage a portfolio of high risk and high priority customers. Responsibilities include research and review of customer accounts, resolving issues /inconsistencies, collecting overdue payments and processing customer refunds.

The ideal candidate will strike a balance between maintaining trustful relationships and ensuring timely payments.

Qualifications

• 4 years of experience in Accounts Payable.
• Experience interpreting data to make business recommendations.
• In depth knowledge of Order to Cash Process.
• 6 years of experience in Accounts Receivables as Collections Specialist.
• Demonstrate ability to work cross-functionally, and build consensus on difficult issues.
• Excellent negotiation, interpersonal, verbal and written communication skills.
• Ability to work under pressure and with strict deadlines.
• Proficient in Microsoft Excel and Word.
• Experience in driving process improvements and operational efficiency projects.
• Problem solving and analytical skills required.
• Ability to work independently and to adapt to a fast changing environment.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Responsibilities

• Be an expert in the collection processes.
• Review and monitor assigned accounts and all applicable collection reports.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements.
• Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts.
• Handle communication with clients on complex scenarios to ensure good customer experience.
• Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process.
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes.
• Willing to create and implement standard operating procedures, quality guidelines and process workflows.
• As a subject matter expert support development of collection analysts in the team, including hiring, training, and employee development.

Skills

Accounts Payable

Data interpretation

Negotiation

Communication

Excel

Attention to detail

Independent

Education

Post-graduation or Masters in Accounting/Finance

Degree in Finance/Accounting/Business Studies

Accounting/Finance-related education

Tools

Microsoft Excel

Microsoft Word

Job description

Required Qualifications

• 4 years of experience in Accounts Payable (AP)
• Experience interpreting data to make business recommendations
• Degree in Finance/Accounting/Business Studies or other related areas
• In depth knowledge of Order to Cash Process
• 6 years of experience in Accounts Receivables as Collections Specialist
• Demonstrate ability to work cross-functionally, and build consensus on difficult issues
• Excellent negotiation, interpersonal, verbal and written communication skills
• Ability to work under pressure and with strict deadlines
• Proficient in Microsoft Excel and Word
• Experience in driving process improvements and operational efficiency projects
• Problem solving and analytical skills required
• Ability to work independently and to adapt to a fast changing environment.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Job Summary

GAR (Global Accounts Receivable) is looking for an experienced and motivated collection specialist to manage a portfolio of high risk and high priority customers. Responsibilities include research and review of customer accounts, resolving issues /inconsistencies, collecting overdue payments and processing customer refunds. The ideal candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. You should have excellent communication and negotiation skills, ability to work independently and exhibit professionalism.

Summary of Responsibilities

• Be an expert in the collection processes.
• Review and monitor assigned accounts and all applicable collection reports.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Identify issues attributing to account delinquency and discuss them with management.
• Provide timely follow-up on payment arrangements.
• Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Handle communication with clients on complex scenarios to ensure good customer experience
• Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Willing to create and implement standard operating procedures, quality guidelines and process workflows
• As a subject matter expert support development of collection analysts in the team , including hiring, training, and employee development

Education

Post-graduation or a Masters Degree Accounting/Finance or a related field .