Finance Collector

UPS; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

UPS in Pune, India seeks a Collections Specialist to manage accounts receivable, resolve billing issues, and ensure disputes are addressed, leveraging prior AR and billing experience.

The role requires strong communication, analytical skills, and proficiency in MS Office, with willingness to work in shifts per process needs. This is a permanent position within a global logistics leader offering growth opportunities.

Qualifications

• Experience in Accounts Receivable, Collections & Billing.
• Strong verbal and written communication abilities.
• Proficiency with MS Office and databases.
• Bachelor’s degree required.

Responsibilities

• Identifies and resolves basic and routine payment issues.
• Negotiates payment arrangements and explains account terms.
• Provides timely updates to stakeholders using UPS systems.
• Maintains queue of customer accounts and supports reports.

Skills

Accounts Receivable

Billing knowledge

Communication skills

MS Office

Education

Bachelor’s degree

Job description

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Job Description

Summary

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures.

Job Duties And Responsibilities

• Identifies and resolves basic and routine issues impacting payment
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge And Skills

• Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree
• Prior Inbound/outbound Calling Experience - Preferred
• Accounts Receivable, Collections & Billing knowledge – REQUIRED.
• Comfortable to work in any shift timings as per process requirements

Employee Type

Permanent

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