F&A Senior Officer

UPS; Maharashtra; On-site; INR 391,000 - 670,000; Full time

Benefits offered by this job

Flexible/rotational shifts

Job summary

UPS Pune (GERA) is seeking a Collections Specialist to manage accounts receivable, resolve billing issues, and reconcile unapplied cash, drawing on AR & Billing experience while complying with UPS policies.

The role focuses on payment collections, interdepartmental collaboration, and reporting for senior management. Flexible/rotational shifts across 5 days, based in Pune.

Qualifications

• AR, billing and collections knowledge required.
• Bachelor’s degree required.
• Strong communication skills required.
• Willingness to work in flexible/shifts.

Responsibilities

• Identifies and resolves basic and routine issues impacting payment collections
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides updates to customer and stakeholder information using various software including UPS programs
• Submits recommendations to write-off balances
• Monitors and maintains assigned queue of customer accounts
• Maintains customer relations and publishes reports to senior management
• Coordinates with departments to ensure great customer experience

Skills

Communication

AR Billing knowledge

Analytical skills

Phone support

MS Office

Education

Bachelor’s degree

Tools

UPS software

Job description

Pune (GERA)

Flexible/rotational shifts (5 days’ working)

Summary

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures.

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Fiche De Poste

Collections Specialist - Pune (GERA)

Flexible/rotational shifts (5 days’ working)

Summary

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures.

Job Duties And Responsibilities

• Identifies and resolves basic and routine issues impacting payment collections
• Overcomes customer objections concerning payments and assists them in understanding their account terms
• Utilizes payment options and negotiates payment arrangements
• Follows prescribed escalation procedures
• Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
• Submits recommendations to write-off account balances
• Monitors and maintains assigned queue of customer accounts
• Keeping and improving customer relations
• Prepare & publish reports to senior management as required
• Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge And Skills

• Strong verbal and written communication skills (REQUIRED), with the ability to effectively and professionally present information and respond to questions
• Excellent analytical and problem resolution skills
• Desire to work in a position requiring extensive phone and email communication
• Ability to work in a highly measured, fast-paced, production environment
• Working knowledge of MS Office and databases
• Bachelor’s degree
• Prior inbound/outbound calling experience - Preferred
• Accounts Receivable, Collections, Billing knowledge – REQUIRED.
• Comfortable to work in any shift timings as per process requirements

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.