Associate III - Production Support

UST; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

UST in Bengaluru is seeking a Finacle L2 Support specialist to provide Level 2 support for Finacle Core Banking applications and to manage incidents within agreed SLAs. The role involves analyzing and resolving issues, performing RCA for recurring problems, and coordinating with L3 support or vendors when needed.

You will assist with database queries, batch jobs, and system health checks, while ensuring compliance with banking policies and audit requirements.

Qualifications

• Strong knowledge of Finacle Core Banking Solution (CBS).
• Experience in L2 Production Support.
• Hands-on experience with SQL/Oracle Database.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Excellent analytical and troubleshooting skills.

Responsibilities

• Provide Level 2 support for Finacle Core Banking applications and resolve issues within SLAs.
• Analyze, troubleshoot, and resolve application issues; handle production incidents and service requests.
• Perform root cause analysis (RCA) for recurring issues and monitor application health.
• Coordinate with L3 support or product vendors for complex issues; maintain incident records in ticketing tools.
• Support database operations: execute SQL queries, validate transactions and logs, and assist with batch jobs and reconciliations.
• Participate in change management activities and validate deployments in UAT/Production environments.

Skills

Finacle

Core Banking

Banking Solutions

Job description

Role Description Role – Finacle L2 Support Job description – Application Support Provide Level 2 support for Finacle Core Banking applications. Analyze, troubleshoot, and resolve application issues within agreed SLAs. Handle production incidents and service requests. Perform root cause analysis (RCA) for recurring issues. Incident & Problem Management Monitor application s and system health. Investigate production incidents and coordinate resolution activities. Escalate complex issues to L3 support or product vendors when required. Maintain incident and problem records in ticketing tools. Database & Technical Support Execute SQL queries for data analysis and issue resolution. Validate transactions, account records, and application logs. Support batch jobs, EOD/BOD activities, and system reconciliations. Monitor server performance and application health checks. Change & Release Management Support application deployments and release activities. Validate changes in UAT and Production environments. Participate in change management processes and documentation. Stakeholder Management Collaborate with business users, operations teams, and external vendors. Provide status updates and incident reports to management. Ensure compliance with banking policies and audit requirements. Required Skills Strong knowledge of Finacle Core Banking Solution (CBS). Experience in L2 Production Support. Good understanding of banking operations such as CASA, Loans, Deposits, Payments, and Trade Finance. Hands-on experience with SQL/Oracle Database. Knowledge of Unix/Linux commands and shell scripting. Experience with ticketing tools such as ServiceNow, Remedy, or Jira. Understanding of ITIL processes (Incident, Problem, Change Management). Excellent analytical and troubleshooting skills.

Skills

• Finacle
• Core Banking
• Banking Solutions