Field Service Technician

AMO Connect; West Singhbhum; Remote; INR 240,000 - 360,000; Full time

Job summary

AMO Connect seeks a hands-on Field Service Technician to provide on-site service, repair, and maintenance for AMO Electric 2-Wheelers across multiple Indian locations. You will be the face of AMO's service team, ensuring timely and quality resolutions for customer complaints and technical issues.

The role requires 1–5 years of EV/auto service experience, ITI/ Diploma in Electrical, Electronics, Automobile or Mechanical Engineering, and willingness to travel within assigned territory.

Qualifications

• ITI/ Diploma in Electrical, Electronics, Automobile or Mechanical Engineering (Mandatory).
• Any additional certification in EV technology is a plus.
• Strong knowledge of EV components - battery, motor, controller, BMS & charging systems.

Responsibilities

• Field Service & Repair at customer locations, dealerships & service points.
• Diagnose, repair and maintain AMO electric 2-wheelers on-site.
• Troubleshoot electrical, mechanical & software issues in EVs.
• Manage battery-related issues including BMS troubleshooting.

Skills

EV knowledge

Diagnostics tools

Electrical wiring basics

Education

ITI/ Diploma in Electrical/Electronics/Automobile/Mechanical

EV certification (nice to have)

Tools

Diagnostic instruments

Job description

Hyderabad, Karnataka, Jharkhand & West Bengal

Designation: SERVICE

Job Code: Field Service Technician

Qualification: Diploma / ITI / B.Tech in Electrical, Mechanical or Automobile Engineering

Experience: 1-5

Job Location: Hyderabad, Karnataka, Jharkhand & West Bengal

No. of Joining: 8

Responsibilities

About The Role

We are looking for a hands-on, technically skilled and customer-focused Field Service Technician to provide on-site service, repair, and maintenance support for AMO Electric 2-Wheelers across multiple locations. The candidate will be the face of AMO's service team on the ground and will be responsible for ensuring timely and quality resolution of customer complaints and technical issues.

Key Responsibilities

• Field Service & Repair
• Perform on-site diagnosis, repair, and maintenance of AMO electric two-wheelers at customer locations, dealerships & service points
• Troubleshoot and resolve electrical, mechanical & software-related issues in EV 2-wheelers
• Handle battery-related issues - diagnosis, replacement, charging system faults & BMS troubleshooting
• Perform motor, controller, wiring harness & brake system repairs
• Conduct Pre-Delivery Inspection (PDI) at dealerships before vehicle handover to customers
• Customer Support & Complaint Resolution
• Respond promptly to customer service calls and complaints within the assigned territory
• Provide professional and courteous service to customers at their location
• Ensure timely resolution of complaints and maintain high customer satisfaction levels
• Update customers on service status, repair timelines & preventive maintenance tips
• Follow up with customers post-service to ensure issue resolution
• Dealership & Service Center Support
• Provide technical support and guidance to dealer service teams
• Train dealer technicians on AMO vehicle servicing, diagnostics & best practices
• Conduct regular dealership visits for quality checks and service audits
• Support dealers in handling escalated technical complaints
• Reporting & Documentation
• Maintain accurate records of all service visits, repairs, parts used & customer feedback
• Submit daily/weekly service reports to the Service Manager
• Update job cards, warranty claims & service records on the CRM/portal
• Report recurring technical issues and field feedback to the R&D and Product teams
• Spare Parts & Inventory Management
• Maintain adequate stock of commonly used spare parts & tools for field use
• Raise timely spare part requests to ensure no service delays
• Track and manage spare parts usage and maintain accurate records

Requirements

Experience

• 1-5 years of experience in EV or Automobile service & repair
• Prior experience in EV 2-Wheeler servicing is preferred
• Experience in roadside assistance or field service is an added advantage

Education

• ITI / Diploma in Electrical, Electronics, Automobile or Mechanical Engineering (Mandatory)
• Any additional certification in EV technology is a plus

Technical Skills

• Strong knowledge of EV components - battery, motor, controller, BMS & charging systems
• Hands-on experience with diagnostic tools and equipment
• Basic knowledge of electrical circuits and wiring

Other Requirements

• Willingness to travel extensively within the assigned territory
• Must have a valid driving license (two-wheeler mandatory)
• Good communication skills in local language & basic Hindi/English
• Self-motivated, problem-solving mindset with ability to work independently in the field
• Must be punctual, disciplined & customer-oriented

Open Locations

• Remote / Field-Based across Multiple Locations in India
• Candidates from the following regions preferred:
  • South India (Karnataka, Kerala, Tamil Nadu, Telangana, Andhra Pradesh)
  • East India (West Bengal, Jharkhand, Odisha)