EV 2 Wheeler Technician (Pan INDIA)

2COMS Consulting Pvt. Ltd.; India; On-site; INR 212,000 - 257,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. invites male candidates for an Automobile Technician role with our client, a leading Indian ride-sharing company. You will greet customers, verify service requests, diagnose scooter issues, and update reports in Getafix.

The role requires at least 6 months experience in auto service, willingness to work in a service centre, and adherence to safety and compliance. Salary ₹19,000–₹23,000 CTC per month plus PF, ESIC and incentives.

Qualifications

• Male candidate only.
• Minimum 6 months experience in automobile service sector.
• Experience with scooter repair is helpful.

Responsibilities

• Greet customers with politeness and professionalism.
• Verify service requests and capture VOC.
• Diagnose scooter and identify repairs.
• Update diagnosis in Getafix and track repairs.
• Perform repairs and final inspection.
• Manage inventory and documentation in CRM/WMS.
• Ensure safety and proper PPE during repairs.

Skills

Telephonic communication

Customer handling

Scooter diagnostics

Tools

Getafix WMS

Zendesk

CRM

Job description

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Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as wellas face to face discussion
• Customer communications about repairupdates
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
• Update the diagnosis report in the WMS(Getafix)
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
• Track the Customer complaint in Zendesk andupdate the system on live basis
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
• Check for scooter health in TelematicsCommand centre for deep diagnosis

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
• Could able to repair/replace all the partsof the scooter
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreignmaterials and fit for serviceability

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
• Perform GRN and maintain Inventory atExperience Centre
• Ensuring Warranty part reverse logistics tothe Mother workshop

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
• Ensure fire fighting equipments are inplace to ensure fire handling

Requirements

• Only male candidate.
• Min experience: min 6 months experience in an automobile industry in service sector.

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive