Field Service Engineer - Udupi

CH01 CHE Fresenius Medical Care (Schweiz) AG; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG in Chennai region is seeking a field service engineer to perform on-site installations, maintenance, and repairs of dialysis equipment, while training customers and supporting service delivery.

The role requires coordinating with sales dealers, hitting service targets, managing spare parts and invoicing, and mentoring junior engineers. A customer-focused, detail-oriented technician will thrive in this global healthcare leader.

Qualifications

• Experience performing on-site installation, maintenance and repair of dialysis equipment.
• Ability to train customers and support relationships.
• Track records in meeting service targets and billing tasks.
• Willingness to coordinate with sales and dealer teams.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.

Skills

On-site maintenance

Dialysis equipment knowledge

Technical troubleshooting

Customer relationship

Sales alignment

Tools

CRM software

Field Service Reports

Inventory management

Job description

1. 1 . Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2. 2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3. 3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4. 4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. 5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6. 6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7. 7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
8. 8. Utilize technical management systems effectively to ensure accurate and complete data entry.
9. 9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10. 10. Mentor junior engineers through technical escalation support and customer relationship building
11. 11. Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
12. 12. Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.