Technical Operations Area Manager - Coimbatore

CH01 CHE Fresenius Medical Care (Schweiz) AG; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Fresenius Medical Care is seeking an on-site field service engineer in Chennai to install, train, repair and maintain medical equipment at client sites. You will engage with customers to provide technical support and build enduring relationships, while collaborating with sales teams to identify service opportunities.

The role includes managing service contracts and spare parts sales, handling related billing, and documenting activities in CRM and Field Service reports.

Responsibilities

• Provide on-site technical interventions including installation, training, repair, and maintenance.
• Engage with customers to deliver technical support and build relationships.
• Collaborate with sales and dealer teams to support sales opportunities and business growth.
• Achieve service targets by negotiating Service Contracts and spare parts sales, while managing billing, invoicing and accounts receivable related to routine service activities.
• Oversee inventory including spare parts and tools, ensuring adequate stock levels and proper management.
• Document all technical activities in Field Service Reports, CRM, and other prescribed records.
• Mentor junior engineers through technical escalation support and customer relationship building.

Job description

Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management. Execute technical tasks assigned by team leadership in a timely and efficient manner. Utilize technical management systems effectively to ensure accurate and complete data entry. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records. Mentor junior engineers through technical escalation support and customer relationship building Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships. Reseller coordination - Inventory & Spares distribution TAT management Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.