Field Service Engineer- Chennai

CH01 CHE Fresenius Medical Care (Schweiz) AG; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG is seeking an on-site technical professional to install, train, repair, and maintain healthcare machinery at client sites. You will engage with customers, collaborate with sales teams, and complete required trainings to ensure high-quality service.

The role involves managing spare parts, inventory, and billing for service activities, while supporting preventive maintenance and installations across clusters as needed.

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
• Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster.
• Takes up managing clusters and support cluster engineers on operational activities.

Job description

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.
• Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster.
• Takes up managing clusters and support cluster engineers on operational activities.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.