Senior Field service engineer /Delhi/NCR

CH01 CHE Fresenius Medical Care (Schweiz) AG; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sr. Engineer at Fresenius Medical Care is responsible for on-site technical interventions including installation, training, and maintenance of client machinery to ensure optimal operation.

You will engage customers with strong technical support, collaborate with sales and dealer teams, and maintain precise records in CRM and Field Service Reports. As part of the role, you will manage spare parts inventory, complete required trainings, and mentor junior engineers while assisting Area Technical

Responsibilities

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building.
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.

Job description

Sr. Engineer

1. Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
8. Utilize technical management systems effectively to ensure accurate and complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
10. Mentor junior engineers through technical escalation support and customer relationship building.
11. Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations.
12. Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.

Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.