Field Service Engineer_Pune

Desoutter Tools; Pune District; On-site; INR 320,000 - 520,000; Full time

Job summary

Desoutter Tools in Pune seeks a Field Service Engineer to install, calibrate, and maintain tightening tools at customer sites, delivering hands-on technical support and issue resolution. You will manage documentation, spare parts logistics, and safety compliance, while building strong customer relationships through proactive service visits and timely reporting.

Candidates should be able to diagnose faults, perform root-cause analysis, and ensure minimal production downtime across diverse

Responsibilities

• Install, commission, calibrate, and perform preventive maintenance on tightening tools (electric and DC).
• Diagnose tool failures, perform root-cause analysis, and repair at customer sites.
• Provide breakdown support to minimize downtime.
• Carry out torque validation and performance checks per customer requirements.
• Serve as primary technical contact for assigned customers.
• Communicate findings, recommendations, and action plans to customers.
• Support applications issues and basic process improvements.
• Maintain customer relationships through timely visits and feedback.
• Prepare service reports, inspection sheets, and calibration certificates and submit on time.
• Maintain service records, spare parts usage and tool history data.
• Update CRM or service portals with service activities and closures.
• Ensure availability of spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts with proper documentation for movement and usage.
• Follow all safety protocols during field service.
• Ensure tools meet compliance standards and customer safety norms.
• Educate customers on safety practices for tool operation and maintenance.

Job description

Job Description: Field Service Engineer_ Pune

Key Responsibilities

Field Service & Technical Support

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.

Customer Support & Coordination

• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues, and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.

Documentation & Reporting

• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.

Spare Parts & Inventory Management

• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.

Safety & Compliance

• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.