Field Service Engineer_MP_Bhopal

Atlas Copco; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Atlas Copco (Desoutter brand) seeks a Field Service Engineer to install, commission, calibrate and maintain tightening tools at customer sites across MP/Bhopal region. You will diagnose failures, perform root-cause analysis, and provide fast breakdown support to minimize downtime.

You will coordinate with customers, prepare service reports, maintain records, and ensure safety and compliance on all installations. This role emphasizes strong technical communication and proactive service delivery.

Responsibilities

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.
• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues, and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.
• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.
• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.
• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.

Job description

Job Role: Field Service Engineer, MP_Bhopal

Key Responsibilities:

Field Service & Technical Support

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.

Customer Support & Coordination

• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues, and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.

Documentation & Reporting

• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.

Spare Parts & Inventory Management

• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.

Safety & Compliance

• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.

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Information at a Glance

Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand’s innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.

Visit the Desoutter website

Posting End Date: 10/27/26 Legal Entity: Atlas Copco (India) Private Ltd.