Field Service Engineer_MP_Bhopal

Desoutter Tools; Pune District; Presencial; INR 450 000 - 700 000; Tempo integral

Resumo da oferta

Desoutter Tools in MP_Bhopal seeks a Field Service Engineer to perform installation, commissioning, calibration and preventive maintenance of tightening tools at customer sites.

You will diagnose tool failures, conduct root-cause analysis, provide breakdown support to minimize downtime, and keep detailed service records in the CRM.

This role emphasizes strong customer communication, spare parts coordination, and adherence to safety and compliance standards.

Qualificações

• Install, commission, calibrate and maintain tightening tools.
• Diagnose tool failures and perform root-cause analysis.
• Provide breakdown support to minimize downtime at customer sites.
• Maintain service reports, calibration certificates, and records.
• Coordinate spare parts inventory and field stock.
• Adhere to safety and compliance during field service.

Responsabilidades

• Install, commission, calibrate, and perform preventive maintenance of tightening tools.
• Diagnose tool failures and perform root-cause analysis for repairs.
• Provide breakdown support to minimize customer production downtime.
• Maintain CRM/service portals with service updates and reports.
• Manage spare parts inventory and ensure availability at sites.
• Educate customers on safety practices and compliance.

Conhecimentos

Field service

Technical support

Installation

Calibration

Preventive maintenance

Root cause analysis

Customer communication

Process improvement

Documentation

Safety compliance

Spare parts handling

Ferramentas

CRM software

Descrição da oferta de emprego

Job Role: Field Service Engineer, MP_Bhopal

Key Responsibilities

Field Service & Technical Support

• Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
• Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
• Provide breakdown support on priority to minimize customer production downtime.
• Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.

Customer Support & Coordination

• Serve as the primary technical contact for assigned customers.
• Communicate service findings, recommendations, and action plans to customers in a professional manner.
• Support customers in application issues, and basic process improvements.
• Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.

Documentation & Reporting

• Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
• Maintain service records, spare parts usage, and tool history data.
• Update CRM or service portals with service activities, customer updates, and closure details.

Spare Parts & Inventory Management

• Ensure availability of necessary spare parts for service activities.
• Provide inputs for stocking critical spares based on field observations.
• Handle tools and parts responsibly, ensuring proper documentation for movement and usage.

Safety & Compliance

• Follow all safety protocols during field service activities.
• Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
• Educate customers on safety practices related to tool operation and maintenance.