Field Service Engineer - Flow India

Shape Technologies Group; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading technology firm based in Bangalore seeks a Technical Support Specialist to oversee field installations and provide customer support. Key responsibilities include troubleshooting, training clients, and producing technical reports. Candidates should have a diploma in Engineering and 3-5 years of experience in service related to Robotics and CNC machinery. Skills in mechanical, electrical, and electronic disciplines are essential, along with excellent communication abilities. The role requires 70% travel, including possibly international trips.

Qualifications

• 3-5 years of service-related experience with Robotics or Motion Control Systems.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Office applications.

Responsibilities

• Plan and supervise field installations of company products.
• Provide technical support and training to customers.
• Produce accurate and detailed technical reports.
• Maintain relevant technical documentation.
• Visit customer locations regularly.

Skills

Mechanical skills

Hydraulic skills

Plumbing skills

Pneumatic skills

Electrical skills

Electronic skills

Diagnostic capabilities

Windows proficiency

Word proficiency

Excel proficiency

CAM software familiarity

Interpersonal skills

English communication skills

Organizational skills

Innovative thinking

Education

Diploma or degree in Electrical, Electronics, Robotics, Mechanical Engineering or Mechatronics

Tools

CNC programming

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include but are not limited to the following:

• Plan and supervise customers in the execution of field installations of company products.
• Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc.
• Produce accurate & detailed technical reports.
• Assist in maintaining relevant technical documentation.
• Work overtime as necessary, sometimes including weekends as per company policy.
• Provide assistance to customer service by determining parts required by a customer.
• Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
• Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices.
• Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products.
• Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

TRAVEL

Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 70%.

LOCATION

Based in Bangalore (Home Office).

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Comprehensive knowledge of company products
• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• General diagnostic and troubleshooting capabilities.
• Independent judgment to analyze and solve technical problems.
• Familiar with Windows, Word and Excel, and CAM software.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent English written and verbal communication skills.
• Positive attitude, initiative and dependability.
• Demonstrated ability for innovative/creative thinking.
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts.
• Ability to travel to customer locations (may include international travel).
• Proficiency with Microsoft Office: Word, Excel, PowerPoint, Outlook.

EDUCATION and EXPERIENCE

• Diploma or degree in Electrical, Electronics, Robotics, Mech. Eng. or Mechatronics.
• Minimum of 3~5 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
• Experienced in CNC programming.

Language

English, and Native Language

CERTIFICATES, LICENSES AND REGISTRATIONS

None required.

PHYSICAL DEMAND

No personal health issues and can handle technical jobs on site or remotely.