Technical Support Engineer-Chennai

Kinco Automation; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kinco Automation is seeking a Technical Support Engineer in India to assist customers with configuring, operating, and troubleshooting industrial automation solutions. You will handle PLCs, HMIs, servo drives, and robotic integration, providing front-line support for agents and OEMs.

The role requires a Bachelor's in Electrical Automation Engineering, 3+ years in technical support, strong diagnostic skills, and travel across India. Fluency in English and Hindi is essential.

Qualifications

• Bachelor's degree in Electrical Automation Engineering or related field.
• 3+ years of experience in technical support, trouble-shooting, and field service.
• Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers.
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT.
• Ability to read and troubleshoot electrical schematics and PLC logic programs.
• Excellent analytical thinking and communication skills.
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus.
• Rich experience in Robot industry solution is a plus.
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems is a plus.
• Available to travel as per requirement across India.

Responsibilities

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems.
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for customers.
• Assist customers with product setup, system commissioning, and firmware/software updates.
• Deliver remote diagnostics and support using industry-standard tools.
• Document technical issues, solutions, and support procedures in a knowledge base.
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues.
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products.
• Participate in testing new hardware/software releases to ensure product quality and reliability.
• Other work assigned by leaders.

Skills

Technical support

Troubleshooting

PLC programming

HMI configuration

Servo drives

Robotics

Communication protocols

Electrical schematics

English

Hindi

Travel willingness

Education

Bachelor's degree in Electrical Automation Engineering

Tools

Kinco Builder

DTools Pro

Codesys

Job description

We are looking for a skilled and motivated Technical Support Engineer at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 3+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India