Field Service Engineer

DHR Holding India; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

DHR Holding India is seeking a Field Service Engineer to deliver on-site and remote support for histology, digital pathology and advanced staining products to academic and clinical customers in North India. You will install, maintain and repair systems with hands-on technical background and adherence to standard processes.

This role reports to the Regional Service Manager North-East and is based in Delhi to cover Delhi NCR and North India as required, with extensive travel and a focus on

Qualifications

• Degree in Bio-medical engineering, Electronics, IT or equivalent.
• Strong understanding of computer hardware, software, networking and remote support tools.
• Good command of written and spoken English and teamwork.

Responsibilities

• Install, maintain and repair histology, digital pathology and advanced staining systems.
• Provide on-site and remote support to end users and channel partners.
• Meet response-time and productivity targets while managing service activities within territory.

Skills

Hardware knowledge

Software knowledge

Networking

Remote support tools

English communication

Education

Biomedical Engineering / Electronics / IT degree

Job description

Job Summary

The Field Service Engineer (FSE) will be in charge of delivering excellent service support either on site or via phone, email and remote support to end users and channel partners on our core histology, digital pathology and advanced staining products to our academic research, clinical diagnostic customers in North India. FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process.

This position reports to the Regional Service Manager North-East and is part of the Service department located in Delhi and will be an on-site role to cover entire Delhi NCR and North India as per requirement.

Responsibilities

• For Installation, Preventive maintenance, Breakdown Support and all Operation related activity, manage service activities effectively within assigned territory while meeting response-time and productivity targets.
• Build strong relationships with laboratory managers, Pathologists, Bio-medical, hospital stakeholders and gather customer feedback and proactively communicate market insights to management.
• Commercial and Service growth towards achievement of annual service revenue targets.

Requirements

• Degree in Bio-medical engineering, Electronics, IT and experience in Clinical diagnostic or Histopathology product supports.
• Good understanding of computer hardware, software, networking, and remote support tools.
• Good command of written and spoken English and a team player with own initiative who focus on problem solving skills

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Extensive travel =>50%, Overnight journey within North Region
• Ability to respond to customer service needs on short notice when required.
• Ability to lift, move or carry equipment up to 120 lb.
• Valid driving license preferred.